Millie Stout
Lincoln,Lincolnshire
Summary
Dedicated professional with expertise in staff education and training, shift management, and food safety enforcement. Proven ability to lead teams effectively, ensuring high standards of quality, service, cleanliness, and value. Skilled in customer service and team motivation, with a strong focus on hygiene control and food handling. Committed to fostering staff development and crew leadership to enhance operational efficiency. Great customer service enables me to create an excellent customer experience
Overview
3
3
years of professional experience
1
1
Certification
Work history
Crew Trainer
Mcdonalds
Hinckley, Leicestershire
03.2024 - Current
- Ensured adherence to company standards with meticulous instruction.
- Achieved high employee commitment through supportive mentoring practices.
- Enhanced team performance by providing effective and motivating training sessions.
- Delivered comprehensive training for improved customer service skills.
- Maintained health and safety regulations with regular training updates to the crew.
- Created an inclusive workplace culture through diversity awareness education across the teams.
- Improved employee retention rates by setting clear expectations during initial training period.
- Fostered work ethics in trainees, leading to greater responsibility among crew members.
Dance competition assistant
Move It Shake It Events
Hinckley, Leicestershire
10.2022 - 03.2024
- Liaised with clients to maintain relationships and foster repeat business.
- Facilitated smooth running of operations through efficient task management.
- Increased efficiency by handling correspondence and organising files.
- Maintained digital database, enhancing ease of access to information.
- Researched industry trends, contributing to strategic planning.
- Handled event logistics smoothly, ensuring successful company events.
- Handled confidential information, maintaining discretion and integrity.
- Took on additional tasks on manager's request.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Understood and adhered to company's health and safety policies.
- Conducted quality checks on deliverables, identifying and addressing discrepancies.
- Showcased professionalism in client meetings.
- Carried out duties with strict compliance to company standards and policies.
Education
A-Levels - Biology
The Hinckley Sixth Form
Leicestershire 09.2023 - 06/2025
A-Levels - Chemistry
The Hinckley Sixth Form
Leicester 09.2023 - 06/2025
A-Levels - Maths
The Hinckley Sixth Form
Leicester 09.2023 - 06/2025
Skills
- Staff education and training
- Shift management
- Food safety understanding
- Food safety enforcement
- Staff development
- Crew leadership
- Quality, Service, Cleanliness and Value coaching
- Food handling
- Team motivation
- Hygiene control
- Customer service skills
Certification
- Level 1 qualification in British Sign Language
- Bronze Duke of Edinburgh award
Languages
British sign language
Elementary
Timeline
Crew Trainer
Mcdonalds
03.2024 - Current
A-Levels - Biology
The Hinckley Sixth Form
09.2023 - 06/2025
A-Levels - Chemistry
The Hinckley Sixth Form
09.2023 - 06/2025
A-Levels - Maths
The Hinckley Sixth Form
09.2023 - 06/2025
Dance competition assistant
Move It Shake It Events
10.2022 - 03.2024