Millie Rutter

• Currently studying Level 3 Equine Management qualification (year 1 completed)
• Volunteered as an arena team member at the Horse of the Year Show 2024
• Demonstrated responsibility and commitment by maintaining good academic standing while balancing part-time job and extracurricular activities.

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• Liaising with clients to ensure continuous level of client satisfaction from the service provided
• Increase horse comfort by providing appropriate bedding material changes.
• Provide excellent care for horses by daily grooming, feeding and health checks.
• Manage tack upkeep, ensuring each piece remained in good condition for riding safety.
• Collaborate effectively with team members to coordinate daily duties efficiently.
• Use knowledge of equine behaviour whilst handling a variety of different breeds and temperaments.
• Exercise horses when required, contributing to their overall fitness levels.
• Maintained clean and organised stable environment to ensure horse safety.

• Serving and supporting customers with orders
• Offered guidance and gave clear advice to enhance customer experience.
• Addressed customer needs promptly, resulting in positive feedback.
• Handled high-pressure situations calmly, keeping stand operation seamless during busy periods.
• Managed till operations smoothly to reduce delays or waiting time for customers.
• Fostered a welcoming environment by maintaining clean and well-organised stand.