Millie-Marie Martin
Summary
I am a motivated and personable individual with experience in customer service, administration, and support roles. I'm a reliable team player who thrives in customer-facing environments and is committed to making a positive contribution to any workplace I'm part of.
Overview
5
5
years of professional experience
Work history
Childcare Worker
Gofal Plant Tregeles
Skewen
2026.01 - 2026.05
- Support the day-to-day running of a school based early years setting, encouraging a safe, structured and engaging environment for the children
- Provide support children of varying ages, adapting activities to meet individual needs and abilities.
- Work closely with other practitioners to follow daily routines/activities, safeguarding procedures and school policies.
- Take part in planning and delivering age-appropriate activities, including play-based learning, reading, creative and tactile tasks.
- Set up, clean and clear away equipment before and after sessions to ensure a hygienic environment.
- Complete regular observations and maintain accurate records in line with setting policies and procedures.
Sales Colleague
Currys
Swansea
2025.08 - 2026.01
- Provided excellent customer service by building rapport, identifying customer needs, and offering tailored product solutions.
- Upsell effectively by highlighting the benefits of additional products and services with clear, customer-focused explanations.
- Work towards individual and team sales targets, consistently contributing to overall store performance.
- Process card payments and guide customers through monthly payment plan options confidently and accurately.
Renewals Agent
Admiral Insurance
Swansea
2023.09 - 2025.08
- Selected to mentor new starters by monitoring performance, providing tailored feedback, creating and presenting training packs and boosting team morale through sales-focused activities and competitions.
- Negotiated policy renewals by clearly presenting discount and highlighting coverage benefits.
- Delivered positive customer experiences through clear communication, rapport building, and active listening.
- Managed and resolved customer complaints professionally, remaining calm during challenging calls.
Domiciliary Support Worker - Brain Injury Care
BJM
Port Talbot
2020.12 - 2023.03
- Supported my client in following weekly activity plans, encouraging participation in tasks that promoted well-being.
- Motivated my client to engage in activities that promoted independence, boosted confidence, and developed practical skills.
- Updated the care app regularly with notes on daily activities, mood changes and any concerns.
- Completed paperwork and correspondence accurately.
- Followed care plans and risk assessments to ensure safety while delivering personalised care.
Education
NVQ Level 2 - Childcare
CACHE
Skills
- Customer service & interpersonal skills
- Communication & Presentation
- Collaboration
- Organisation & administration
- Proven sales skills
Languages
Welsh
Fluent
Timeline
Childcare Worker
Gofal Plant Tregeles
2026.01 - 2026.05
Sales Colleague
Currys
2025.08 - 2026.01
Renewals Agent
Admiral Insurance
2023.09 - 2025.08
Domiciliary Support Worker - Brain Injury Care
BJM
2020.12 - 2023.03
NVQ Level 2 - Childcare
CACHE