Millie Leonard
Macclesfield ,Cheshire
Summary
A motivated and ambitious recent graduate with a degree in Media, Culture and Communication, seeking to begin a career in marketing and sales. Confident communicator with strong experience in customer-facing environments, including VIP hospitality at Manchester United, where I developed excellent interpersonal and problem-solving skills. I bring a positive, proactive attitude and a strong willingness to learn, with proven ability to engage audiences through creative marketing campaigns and social media content. Highly goal-oriented, adaptable, and eager to develop within a fast-paced, target-driven environment.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
Customer assistant
Tesco
Macclesfield, Cheshire East
2021.11 - Current
- Assisted customers with enquiries to enhance their shopping experience.
- Handled high volumes of transactions during holiday seasons efficiently.
- Trained new cashiers on store policies and procedures to maintain standards.
- Resolved customer complaints and answered queries about store products.
- Helped customers to pack away shopping for improved customer experience.
- Checked customer ID when selling age-restricted items, following store policy.
- Coordinated with team members for smooth shift transitions.
- Provided excellent customer service for positive user experience.
VIP Welcome Team Hostess
Manchester United
Manchester
2021.08 - Current
- Providing exceptional customer service to corporate and VIP guests on home match days.
- Welcome and check in VIP guests, ensuring a professional and friendly first impression.
- Escort guests to their hospitality boxes while delivering a seamless and personalised experience.
- Resolve guest queries and issues efficiently, maintaining high standards of customer satisfaction.
- Demonstrate excellent communication, interpersonal, and problem-solving skills in a fast-paced environment.
- Maintain professionalism and composure while representing a globally recognised sports brand.
- Work flexibly as part of a hospitality team during high-profile matchday events.
- Gained valuable insight into how a global brand uses marketing and media strategies to build customer loyalty and enhance commercial success, complementing my academic studies in media.
Social Media Marketing Intern
Sector 3
Stockport
2025.12 - 2025.12
- Developed a communications campaign to encourage organisations in Stockport to enrol in Sector3's disability inclusion training for volunteers.
- Created a comprehensive communications plan outlining campaign objectives, target audiences, messaging, and promotional channels.
- Designed engaging social media content using Canva to raise awareness and drive participation in training courses.
- Tailored campaign messaging to promote accessibility, inclusivity, and community engagement.
- Applied creative, marketing, and communication skills to produce professional digital content aligned with the organisation's objectives.
- Strengthened skills in campaign planning, social media marketing, content creation, and inclusive communications.
Food and beverage assistant
Champneys Mottram Hall
Mottram St Andrew , Cheshire
2021.04 - 2021.11
- Mastered use of point-of-sale systems enhancing customer check-out efficiency.
- Checked food quality before serving safeguarding diner's experiences.
- Managed table arrangement for maximising dining capacity during busy periods.
- Adapted quickly to changing schedules ensuring consistent performance.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
- Trained new team members, contributing to staff proficiency.
Waitress
The Dog At Peover
Knutsford, Cheshire East
2020.01 - 2020.04
- Managed table settings for enhanced dining experience.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Advanced team efficiency by assisting in training new waitstaff members.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Collaborated with kitchen staff to ensure order accuracy.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
Education
Bachelor of Arts - Media, Culture Communication
Liverpool John Moores University
Liverpool 2022.09 - 2026.05
Level 3 - Media Studies
Macclesfield College
Cheshire 2020.09 - 2022.05
GCSEs -
Fallibroome Academy
Cheshire 2015.09 - 2020.03
Skills
- Marketing Campaign Planning
- Social Media Marketing & Content Creation (Canva)
- Digital Marketing & Brand Awareness
- Sales & Customer Engagement
- Market Research & Audience Insight
- Communication & Relationship Building
- Customer Engagement & Customer Service Experience
- Organised, Motivated & Adaptable in Fast-Paced Environments
Accomplishments
Duke Of Edinburgh (Bronze)
Affiliations
- Social Media Content Creation, Pilates (In teacher training).
Timeline
Social Media Marketing Intern
Sector 3
2025.12 - 2025.12
Bachelor of Arts - Media, Culture Communication
Liverpool John Moores University
2022.09 - 2026.05
Customer assistant
Tesco
2021.11 - Current
VIP Welcome Team Hostess
Manchester United
2021.08 - Current
Food and beverage assistant
Champneys Mottram Hall
2021.04 - 2021.11
Level 3 - Media Studies
Macclesfield College
2020.09 - 2022.05
Waitress
The Dog At Peover
2020.01 - 2020.04
GCSEs -
Fallibroome Academy
2015.09 - 2020.03