Millie Hirst

• Overhauled website design, improved online presence.
• Managed daily operations for smooth functioning of the business.
• Established positive relationships with clients through exceptional service delivery.
• Reached 128k+ social media views by posting strategic, quality content.

Skills I have gained:

• Strong organisation & time management – Juggled multiple tasks, kept operations running smoothly
• Clear communication skills – Worked with clients, staff, and suppliers daily
• Problem-solving – Handled unexpected issues, made quick decisions
• Attention to detail – Accurate with paperwork, finances, and processes
• People skills & customer service – Built strong relationships, resolved concerns professionally
• Self-motivated & adaptable – Took initiative, adjusted quickly to changes

I currently work a zero hour contract at the cafe, working as and when needed.

• Followed health safety regulations meticulously, maintaining an immaculate work environment.
• Managed over 50 customers a day.
• Took accurate food orders, preventing misunderstandings in service delivery.
• Served customers promptly, ensuring they enjoyed their visit.
• Worked closely with other staff members, fostering a cooperative work environment.
• Kept the workspace clean for a tidy, hygienic environment.
• Prepared hot beverages to meet individual customer preferences perfectly.
• Handled customer complaints efficiently, preserving brand reputation.
• Managed cash register accurately for smooth transactions.

• Strong communication skills – Clearly communicated with clients, families, and team members
• Empathy & emotional intelligence – Supported individuals with care and compassion
• Confidentiality & professionalism – Maintained privacy and handled sensitive personal information with care
• Patience & problem-solving – Managed challenging situations calmly and found practical solutions
• Time management – Balanced multiple clients, schedules, and responsibilities
• Record-keeping & documentation – Maintained accurate care notes and reports, transferable to HR admin paperwork
• Team collaboration – Worked closely with other support staff and professionals to provide consistent care
• Adaptability – Responded to clients' changing needs and unpredictable situations