Millie Green
Burton-on-trent,Staffordshire
Summary
An organised, outgoing person with excellent customer service skills and leadership qualities. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A Caring social work professional talented in managing diverse needs and caring for geriatric individuals. Offering mobility support and transportation to encourage independence. Skilled in coordinating appointments and managing household tasks. Along with being a compassionate Support Worker skilled in monitoring and addressing needs for the service user .
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work history
Support worker (Older adults in care)
Lifeways Group
Stoke-on-Trent
02.2025 - Current
- Actively participated in staff training sessions, keeping up-to-date on best practices in elderly care.
- Collaborated closely with healthcare professionals to ensure comprehensive patient care.
- Ensured cleanliness and hygiene standards met in all residential areas, providing a healthy environment for inhabitants.
- Monitored health status of elderly patients regularly, promptly reporting any issues to medical staff.
- De-escalated potentially harmful situations calmly and effectively whilst ensuring resident wellbeing.
- Assisted older adults with daily care activities to improve their quality of life.
- Liaised with other members of the support team to ensure consistency in care provision.
- Enabled improved mobility for residents through physical support and encouragement.
- Upheld dignity and respect at all times when assisting older adults with personal tasks such as bathing or dressing.
- Assisted in feeding older adults who required help during meal times, maintaining their nutritional intake.
- Helped residents maintain independence through personalised assistance with personal tasks.
- Cooked healthy meals to uplift clients and meet dietary requirements.
- Supervised patients during outings and physical activities, promoting dignity and independence.
- Helped patients to take medication as prescribed by medical professionals.
- Offered palliative care to patients with serious and terminal illnesses.
Bartender (part time)
Clough Hall Kids Grove
Kidsgrove
11.2024 - 03.2025
- Demonstrated knowledge of drink recipes for improved customer experience.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Handled cash transactions securely minimising risk of theft or fraud.
- Collaborated with team members to provide seamless service during busy periods.
- Developed rapport with regular patrons fostering a loyal customer base.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Recommended drinks to customers, increasing overall sales.
- Resolved customer complaints promptly to maintain good relationships.
Bar Staff (part time)
Chatterley Whitfield
05.2024 - 11.2024
- This involved greeting customers and creating a welcoming atmosphere, using a till to take orders and payments, handling cash, serving drinks at the bar or with food at the table, keeping the bar clean and well stocked, giving advice on drinks to suit customers' tastes, collecting glasses, and washing up.
- I also had to lay tables, take food orders from customers, and serve customers with food and drink.
- I had to prepare customer bills and handle money.
- I was also required to always maintain effective customer service standards demonstrating an efficient, friendly, helpful, and approachable manner.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Completed customer orders with speed and accuracy.
- Handled cash transactions securely minimising risk of theft or fraud.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Supported team by demonstrating respect and willingness to help.
Bar Person and Waitress (part time)
The Swan Inn
Stoke
09.2023 - 10.2024
- This involved greeting customers and creating a welcoming atmosphere, using a till to take orders and payments, handling cash, serving drinks at the bar or with food at the table, keeping the bar clean and well stocked, giving advice on drinks to suit customers' tastes, collecting glasses, and washing up.
- I also had to lay tables, take food orders from customers, and serve customers with food and drink.
- I had to prepare customer bills and handle money.
- I was also required to always maintain effective customer service standards demonstrating an efficient, friendly, helpful, and approachable manner.
- Improved customer experience with prompt and efficient service.
- Created drink recipes for more diverse menu options.
- Followed hygiene standards for safer and healthier surroundings.
- Adapted to fast-paced environment to meet high demand periods successfully.
Team Leader (sesonal tempory)
Stoke City Football Club
09.2023 - 02.2024
- In this role I learned loads of skills and I had the responsibility of looking out for other members of staff and dealing with problems.
- My main role was making sure stock was up to date and everything was cleaned down.
- I was using my communication skills while talking to customers and to members.
- Introduced innovative solutions which maximised output without compromising quality.
- Streamlined workflow for a more efficient process.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Recommended drinks to customers, increasing overall sales.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Checked identification of customers to ensure legal drinking age compliance.
- Resolved customer complaints promptly to maintain good relationships.
work experience nursery assistance
bursley kindergarden
Burslem, Stoke-on-Trent
03.2024 - 09.2024
- Supported teachers with daily routines for smoother classroom operation.
- Collaborated with other nursery staffs to ensure efficient day-to-day operations.
- Provided care for children, ensuring their well-being at all times.
- Engaged children in arts and crafts activities, fostering creativity and motor skills development.
- Observed children's behaviours, providing important insights into their development stages.
- Facilitated outdoor activities, promoting physical health among youngsters.
- Maintained cleanliness and safety within the nursery setting, contributing to a healthier environment for children.
- Prepared age-appropriate teaching materials aiding effective lesson delivery.
- Assisted in meal preparation for nourishing the children properly.
- Supervised daily activities, lunch break and rest time to monitor schedule.
- Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
- Recorded and informed manager regarding injuries and accidents.
- Informed parents and staff members regarding activity of children.
- Taught alphabet and numeracy to enhance learning experience.
Education
NVQ Level 1.5 - Health and social
Stoke-on-Trent College
Stoke-on-Trent 09.2023 - 05.2024
GCSEs - health and social
haywood high school
Stoke-on-TrentGCSEs - art
health and social
Stoke-on-TrentGCSEs - maths
haywood high school
Stoke-on-TrentGCSEs - english
haywood high school
Stoke-on-TrentGCSEs - history
health and social
stoke on trentCustom
Available on request
Affiliations
- socialising and shopping
- Spending time with family
- Art and crafts
Timeline
Support worker (Older adults in care)
Lifeways Group
02.2025 - Current
Bartender (part time)
Clough Hall Kids Grove
11.2024 - 03.2025
Bar Staff (part time)
Chatterley Whitfield
05.2024 - 11.2024
work experience nursery assistance
bursley kindergarden
03.2024 - 09.2024
Bar Person and Waitress (part time)
The Swan Inn
09.2023 - 10.2024
NVQ Level 1.5 - Health and social
Stoke-on-Trent College
09.2023 - 05.2024
Team Leader (sesonal tempory)
Stoke City Football Club
09.2023 - 02.2024
GCSEs - health and social
haywood high school
GCSEs - art
health and social
GCSEs - maths
haywood high school
GCSEs - english
haywood high school
GCSEs - history
health and social
Similar Profiles
Emeke AzikeEmeke Azike
Team Leader at Lifeways GroupTeam Leader at Lifeways Group
Jade HallJade Hall
Support worker (bank) at Lifeways GroupSupport worker (bank) at Lifeways Group
BABATUNDE -TITUS OLUWOLEBABATUNDE -TITUS OLUWOLE
Support worker at Lifeways GroupSupport worker at Lifeways Group
Semilore AdebayoSemilore Adebayo
Healthcare support worker at Lifeways GroupHealthcare support worker at Lifeways Group
Istvanne RakosiIstvanne Rakosi
Packing worker at Avara foodsPacking worker at Avara foods