Summary
Overview
Work history
Education
Skills
Personal Information
Hours of Availability
Timeline
Generic

Millie Forman

Rotherham,South Yorkshire

Summary

I am a dedicated and hard-working individual with particular expertise in customer service, team leadership, and quality control in the retail/food industry. Overall, I work well in customer facing roles, where people are at the heart of the company.

I am good at problem solving, regulating time management and adopting a proactive approach. I am committed to both working with and/or leading a positive work environment. More specifically, I am proficiently skilled in inventory purchasing and management, ensuring seamless operations and optimal resource utilisation, KPI tracking and maintaining high standards through CLAYGO and COSHH compliance, cashing up, organising deliveries and working across multiple sites. I have worked in Meadowhall where I oversaw dual sites running at the same time.

Many people would describe me as optimistic, kind and compassionate with an intellectual head on my shoulders. This gives me a blend of a professional yet also nurturing personality, putting my heart into everything I do, whether that's achieving personal goals or as part of a team working towards a shared end-goal.

I am currently looking to get back into work after having my two children, this is why there is a gap in employment. As I am currently completing my degree in Psychology with Counselling (all online) I would love a role that centre's around healthcare, support work, care work, disabilities or in a role that aids people's lives as I believe this will help me excel in my personal career prospects and goals. But equally, I am also happy to go back into a similar role as before, working in customer service, retail and/or food.

Overview

4
4
years of professional experience

Work history

Shift Manager

Krispy Kreme
Meadowhall
03.2018 - 01.2019
  • Whilst here, I looked after 2 stores at the same time on my shifts, which has made me a more efficient multi-tasker.
  • I also travelled to another store in Doncaster to help with the business needs.
  • Here I was in an assistant manager role as I dealt with deliveries, stock take, payroll, ordering, theoretical cogs, company paperwork and conference calls as well as other tasks that needed completing on a weekly basis.

Customer Service Representative

Virgin Media Business
Attercliffe
01.2018 - 03.2018
  • I have explored and delved into the business side of customer service using I.T to manage business customer accounts, including public sectors and councils.
  • This has propelled my customer service skills even further.

Shift Manager

Pizza Hut
Rotherham
11.2015 - 12.2017
  • My duties have included many managerial and supervisory roles including cash handling, training staff, opening and closing duties and stock take.

Temporary Staff

Boots
Rotherham
11.2016 - 02.2017
  • I worked at Boots at Christmas on a temporary staff basis in the perfume department in between my time at Pizza Hut.
  • This expanded my retail knowledge and level of customer service in different sectors of the industry.

Customer Service Representative

Dominos
Wath
02.2015 - 11.2015
  • I achieved various customer service awards, star of the month award several times and many customer comments on my friendly professional approach.
  • Duties included taking orders, cash and credit card payments and use of I.T systems.

Education

Bsc - Psychology with Counselling

Open University
09.2024 -

A-Levels -

Wickersley Sixth Form
Rotherham
09.2014 - 06.2016

GCSEs -

Rawmarsh Community School
Rotherham
09.2009 - 06.2014

Skills

  • Customer Service/Orientation
  • Team Leadership
  • Time Management
  • Problem Solving
  • Quality Control
  • Inventory Control
  • Inventory Management
  • Effective Delegation
  • KPI tracking
  • CLAYGO
  • COSHH

Personal Information

Date of birth: 16/06/98

Hours of Availability

Evenings after 4pm on weekdays, flexible on weekends and bank holidays. Looking for part-time hours but willing to work overtime if needed. Also open to working full-time if the hours work around childcare.

Timeline

Bsc - Psychology with Counselling

Open University
09.2024 -

Shift Manager

Krispy Kreme
03.2018 - 01.2019

Customer Service Representative

Virgin Media Business
01.2018 - 03.2018

Temporary Staff

Boots
11.2016 - 02.2017

Shift Manager

Pizza Hut
11.2015 - 12.2017

Customer Service Representative

Dominos
02.2015 - 11.2015

A-Levels -

Wickersley Sixth Form
09.2014 - 06.2016

GCSEs -

Rawmarsh Community School
09.2009 - 06.2014
Millie Forman