Millie Dytor
Lee-on-the-Solent,Hampshire
Summary
Accomplished professional specializing in strategic sales planning and business growth, driving revenue generation and profit optimization through effective margin management. Proficient in key account management, trade relationship development, and supplier management on both domestic and international levels. Expertise in import/export coordination, international shipping documentation, and eCommerce sales management on platforms like WooCommerce and eBay. Strong skills in commercial negotiation, pricing strategy, and financial systems such as Sage, Xero, and Stripe, with advanced capabilities in Microsoft Office for inventory management and supply planning.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Manager
Natural Paving Store
Fareham, Hampshire
2020.11 - 2026.04
- Oversee daily operations across office and yard teams, coordinating dispatch schedules and allocating workloads to ensure efficient order fulfilment.
- Create and manage daily logistics spreadsheets for the yard team, planning dispatches, collections, reserves, and delivery priorities.
- Coordinate nationwide deliveries by liaising with hauliers, customers, and suppliers to confirm schedules, resolve access issues, and ensure smooth transportation.
- Manage shipments through various Pallet networks, uploading orders to the portal and verifying delivery constraints such as restricted access, narrow roads, or challenging locations.
- Implement and manage the company’s drop-shipping operation, coordinating supplier collections from ports and warehouses across the UK.
- Arrange freight collections from major UK ports including Southampton, Felixstowe, and London Gateway, working closely with haulage providers and shipping agents.
- Monitor stock levels and place supplier orders to maintain product availability while supporting efficient inventory management.
- Provide product expertise to customers via phone, email, and in-person consultations, advising on paving solutions and upselling complementary accessories.
- Manage trade and retail customer relationships, generating new business by developing long-term trade accounts and repeat customers.
- Handle complex customer service issues, resolving delivery problems, order discrepancies, and product concerns to maintain high satisfaction levels.
- Prepare and dispatch product samples while maintaining sample inventory for prospective customers.
- Monitor and manage stock availability across the company website and eBay store to ensure accurate online listings.
- Built strong working relationships with UK suppliers and pallet networks to streamline logistics and improve operational efficiency.
- Liaise with company directors regarding international imports, coordinating freight arrangements and shipment schedules with shipping agents.
- Introduced a supplier-based drop-shipping model, generating approximately 60% of annual company revenue and preventing lost sales due to stock shortages.
- Increased annual revenue by 40% through operational improvements, supplier partnerships, and expanded product availability.
- Prepare operational updates and performance insights for senior management to support strategic decision-making.
- Support recruitment, training, and development of staff to improve team performance and operational productivity.
Senior Sales Administrator
Natural Paving Store
Fareham, Hampshire
2019.05 - 2020.10
- Generate revenue across both public and trade accounts through consultative selling, providing expert product advice and tailored paving solutions.
- Develop and manage long-term relationships with contractors, landscapers, and trade customers, increasing repeat business and customer loyalty.
- Identify upselling and cross-selling opportunities by recommending complementary products such as paving accessories and installation materials.
- Manage and optimise online sales channels including WooCommerce and eBay, maintaining accurate product listings, pricing, and stock availability.
- Drive new business by proactively engaging potential trade customers and converting enquiries into active accounts.
- Coordinate nationwide deliveries and logistics, ensuring customer orders are fulfilled within agreed timeframes and service expectations.
- Produce accurate order confirmations, invoices, and dispatch documentation to support efficient sales processing.
- Provide high-quality customer service across phone, email, and in-person interactions, ensuring a professional and consultative sales experience.
- Monitor inventory levels and coordinate with suppliers to ensure stock availability and prevent lost sales opportunities.
- Support onboarding and training of new team members, sharing product knowledge and sales techniques to improve team performance.
- Prepared comprehensive sales reports for management review and decision making.
- Enhanced customer satisfaction by resolving queries in a timely manner.
- Implemented a new filing system, improving document organisation significantly.
- Managed daily administrative tasks to support the sales team's performance.
- Improved client relationships with proactive communication and follow-ups.
Optical Assistant
Vision Express
Fareham, Hampshire
2013.06 - 2019.05
- Improved patient experience by conducting thorough pre-screening procedures.
- Trained new staff members on company policies and procedures, enhancing team performance.
- Handled complex prescriptions effectively whilst optimising visual comfort for patients.
- Managed patient records to ensure data accuracy and confidentiality.
- Adapted well to high pressure situations during peak times, maintaining quality service standards.
- Performed repairs on damaged eyewear, saving costs on unnecessary replacements.
- Streamlined operations by managing stock levels of optical frames and lenses.
- Demonstrated latest eyewear trends, leading to customer satisfaction and loyalty.
- Contributed to increased sales with effective merchandising techniques.
- Collaborated closely with other healthcare professionals, ensuring comprehensive patient care.
- Promoted vision health education to patients through informative discussions.
- Answered customer queries with excellent product knowledge and professionalism.
Education
Photography NVQ Level 3 - Photography
Fareham College
Fareham, Hampshire 2013.09 - 2015.07
Photographics NVQ Level 2 - Photography
Fareham College
Fareham, Hampshire 2012.09 - 2013.07
GCSE - English, Maths, Science, Travel & Tourism, IT, Textiles
Neville Lovett Community School
Fareham, Hampshire 2007.09 - 2012.07
Skills
- Strategic Sales Planning & Business Growth
- Revenue Generation, Margin Management & Profit Optimisation
- Key Account Management & Trade Relationship Development
- Supplier & Vendor Management (UK & International)
- Import / Export Coordination & International Shipping Documentation
- Sales Operations, Order Fulfilment & Logistics Coordination
- eCommerce Sales Management (WooCommerce & eBay Platforms)
- Commercial Negotiation & Pricing Strategy
- Financial Systems & Payment Platforms (Sage, Xero, Stripe)
- Advanced Microsoft Office (Excel, Word, Outlook)
- Inventory Management, Stock Forecasting & Supply Planning
- Customer Relationship Management & Issue Resolution
- Team Leadership, Staff Development & Performance Coaching
- Operational Compliance & Health & Safety Standards
Affiliations
- Spending quality time with family and friends, maintaining a positive work–life balance.
- Passionate about plus-size fashion and body positivity, using clothing as a creative form of self-expression.
- Photography enthusiast, particularly interested in capturing candid moments and everyday life.
- Enjoy reading fantasy literature and exploring imaginative storytelling.
- Retro gaming, with an appreciation for classic and nostalgic games.
- Walking and exploring new places, enjoying time outdoors and discovering new environments.
- Travelling and visiting new cities around the world, experiencing different cultures and perspectives.
Certification
UK Valid Driver's License
Personal Information
Title: Company Manager
References
References available upon request.
Timeline
Manager
Natural Paving Store
2020.11 - 2026.04
Senior Sales Administrator
Natural Paving Store
2019.05 - 2020.10
Photography NVQ Level 3 - Photography
Fareham College
2013.09 - 2015.07
Optical Assistant
Vision Express
2013.06 - 2019.05
Photographics NVQ Level 2 - Photography
Fareham College
2012.09 - 2013.07
GCSE - English, Maths, Science, Travel & Tourism, IT, Textiles
Neville Lovett Community School
2007.09 - 2012.07