Millie Dunne
Wandsworth,London
Summary
Detail-oriented Business Analyst skilled in Requirement Gathering and Data Analysis. Well versed in complex technical concepts and transformations turning them into clear requirements, facilitating effective stakeholder engagement. Dedicated to enhancing user experience through refined system designs and process documentation. Passionate about National Security and align with Public Sector values and competencies. Strong interpersonal and communication skills having liaised with a wide variety of stakeholders including cross-governmental agencies and third party customers. Enthusiastic individual who is driven towards high level results and committed to personal and professional growth and development.
Overview
5
5
years of professional experience
Work History
Business Analyst
Foreign, Commonwealth and Development Office
London
01.2025 - Current
- Documented process flows to enhance clarity and facilitate effective change management.
- Working in an Agile setting and assisting with PI planning in programmes.
- Designed and refined systems for business applications, enhancing functionality and user experience.
- Facilitated stakeholder workshops to gather requirements and define strategic business objectives.
- Transformed complex technical concepts into comprehensible requirements for non-technical stakeholders.
- Facilitated cross-departmental and cross-agency meetings to enhance communication and project alignment.
Shop Assistant
Lidl
Gloucester
05.2024 - 12.2024
- Oversaw non-food department operations, executing all stock take reporting and management responsibilities.
- Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
- Coordinated with team members to maintain a tidy and safe shopping environment.
- Established and nurtured effective relationships with customers, colleagues and store management.
- Conducted regular stock takes, identifying discrepancies and reporting findings to management.
Waitress
Dolce Restuarant
Nottingham
09.2021 - 04.2024
- Coordinated shifts and organised work patterns to ensure optimal staffing for operational efficiency.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
Education
Certificate of Higher Education - Foundation Certificate in Business Analysis Fundamentals
BCS
01-2026
NVQ Level 4 - Business Analysis
QA
London01-2026
Bachelor of Science - Psychology with Mental health studies
Nottingham Trent University
Nottingham01-2024
A-Levels - Geography, Psychology & Business Studies
Sir Thomas Riches
Gloucester01-2021
GCSEs - 11 GCSEs Graded 9-5, including Maths, English Literature & Language
Ribston Hall High School for Girls
Gloucester01-2019
Skills
- Requirement gathering
- Data analysis
- Agile methodologies
- Change management facilitation
- Microsoft Visio
- Stakeholder engagement
- Process documentation
- Agile and scrum methodologies
- Written and verbal communication
- Microsoft excel expertise
- Power BI
Accomplishments
A full scholarship at The Royal Ballet Institution for Traditional Ballet as part of the youth talent programme. I successfully completed a 3 year scholarship where I was taught the importance of discipline and drive through dance. I developed a strong work ethic and ability to show high performance under pressure.
Timeline
Business Analyst
Foreign, Commonwealth and Development Office
01.2025 - Current
Shop Assistant
Lidl
05.2024 - 12.2024
Waitress
Dolce Restuarant
09.2021 - 04.2024
Certificate of Higher Education - Foundation Certificate in Business Analysis Fundamentals
BCS
NVQ Level 4 - Business Analysis
QA
Bachelor of Science - Psychology with Mental health studies
Nottingham Trent University
A-Levels - Geography, Psychology & Business Studies
Sir Thomas Riches
GCSEs - 11 GCSEs Graded 9-5, including Maths, English Literature & Language
Ribston Hall High School for Girls