Millie Cooper
Leeds,West Berkshire
Summary
Proficient in handling money and possessing a strong understanding of retail operations. Focused on keeping work areas clean, neat and professionally arranged. Strong team player, with good listening skills and attentive, detail-orientated nature. Committed and hardworking, with 1.5 years of experience processing transactions and assisting customers. Dedicated to answering customer questions and resolving issues. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues. Finally, I am a reliable employee, offering excellent communication and good judgement.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Restaurant Cashier
Takin' The Pizza
Farsley, Leeds
02.2022 - Current
- Delivered outstanding customer care with proactive sales and listening skills.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Completed opening and closing procedures each day.
- Educated customers on promotions, offers and special events to enhance product sales.
- Resolved customer complaints and answered queries about store products.
- Helped customers make product and service selections among range of options.
- Wrapped and bagged purchases for customers to easily carry items without damage.
Waitress
Leeds United Cortex
Headingley, Leeds
07.2022 - 02.2023
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Informed kitchen staff regarding order and requirements.
- Adhered to health and safety regulations by examining food quality and maintaining cleanliness.
- Greeted and escorted guests to tables.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Education
GCSEs -
The Ruth Gorse Academy
Leeds 09.2018 - 06.2023
Skills
- Accurate money handling
- Upselling expertise
- Outstanding customer service
- Customer service oriented
- Self-motivated
- Outgoing and enthusiastic
- Superb time management
- Confident communicator
- Engaging leadership style
- Sales expertise
- Professional telephone demeanor
Languages
English
Native
Timeline
Waitress
Leeds United Cortex
07.2022 - 02.2023
Restaurant Cashier
Takin' The Pizza
02.2022 - Current
GCSEs -
The Ruth Gorse Academy
09.2018 - 06.2023
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