Millie Cave
Liverpool,Merseyside
Summary
A highly dependable and flexible professional with a strong foundation in physical fitness, ensuring tasks are executed swiftly and safely. Demonstrates excellent active listening and communication skills, coupled with a keen attention to detail. Skilled in problem-solving, identifying issues, and implementing effective solutions independently. Known for building and maintaining positive working relationships through cooperation and initiative. Career goals include leveraging these competencies to contribute effectively in dynamic environments while embracing new challenges.
Compassionate Healthcare Assistant with a comprehensive background in effective, efficient care of elderly patients in care home settings. Providing exceptional care, thorough monitoring and dedication to safe nursing practices for continued patient trust. Maintaining excellent levels of patient care through continued kindness and commitment to safe working practices. However hoping to move onto bigger things, I desire to work within the CJS one day.
Overview
5
5
years of professional experience
32
32
years of post-secondary education
Work history
Health care assistant
Bloomcare
Liverpool, Merseyside
2023.10 - Current
- Delivered high-quality patient service by maintaining cleanliness in carehome.
- Assisted in patient care, improved comfort and well-being.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Prepared meals for patients, ensured balanced nutrition intake.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Worked closely with nurses to maintain high levels of communication.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Prepared healthy meals and delivered feeding support.
- Monitored client health conditions and reported immediate issues to manager.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Safely escorted patients during medical appointments and hospital visits.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Met with patients and families to discuss care plan adaptations, seeking continual improvement.
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Administered blood tests and blood pressure checks.
- Safely and securely transported patients using hoists and wheelchairs.
- Built caring, supportive relationships with residents, enhancing daily life through personalised care.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Maintained up-to-date patient records to enable care continuity between support providers.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
- Provided emotional support to patients and their families during difficult times.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Delivered high-quality patient service by maintaining cleanliness in wards.
Crew member
McDonald's
Liverpool, Merseyside
2022.05 - 2023.10
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Handled high-pressure situations calmly providing solutions promptly.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Executed daily operation procedures ensuring adherence to company's policies.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Offered menu recommendations based on customer preferences improving their dining experience.
- Managed inventory levels for efficient operations during peak hours.
- Provided personalised customer service fostering loyalty amongst clients.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Participated in regular stock takes helping manage supplies efficiently.
- Trained in food safety and hygiene practices.
- Attended to customers with friendly and accurate service.
- Acted as team player by helping colleagues finish their tasks.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Flexibly took on various roles to support workflow.
- Prepared and packaged orders with precise presentation skills.
- Warmly greeted customers and proactively reduced wait times.
- Ran orders from kitchen to dining areas.
- Worked fast and accurately to meet customer needs and service goals.
- Checked completed orders for accuracy, quality and presentation.
- Used fryers , grills, and microwaves while following safety guidelines.
Customer service advisor
Serco
Liverpool, Merseyside
2022.02 - 2022.04
- Streamlined responses to emails, improved response time significantly.
- Communicate with a wide range of people
- follow guidelines to ensure data is protected
- effectively dealt with difficult calls from customers
- Managed complex customer issues to successful resolution.
- Optimised resource allocation during peak hours, prevented long wait times for callers.
- Handled high volume of calls daily for faster issue resolution.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Recorded and processed customer data accurately.
- Transferred customer calls to respective department or personnel to address specific issues.
Domestic cleaner
Kingsbridge private hospital
Ballykelly, Limavady
2021.05 - 2022.01
- Established hygienic surroundings by regularly disposing of rubbish.
- Created a welcoming environment for guests through thorough cleaning and maintenance of wards, clinical areas, offices, reception area, kitchens and corridors.
- Scaled personal growth within housekeeping industry.
- Upheld highest standards in cleaning procedure adherence, resulting in consistently positive feedback from clients.
- Secured a clean environment by washing walls, windows, and mirrors.
- Restocked amenities in customer bathrooms to improve comfort level of guests during their stay.
- Promoted safety measures whilst operating various types of cleaning equipment to prevent accidents or damage to property.
- Provided excellent customer service through clear communication with clients regarding their specific needs.
- Perfected floor surfaces by executing deep-cleaning procedures such as scrubbing and mopping.
- Ensured all rooms were cared for and inspected according to standards by performing detailed cleaning tasks.
- Deep cleaned bathroom and kitchen areas to produce spotless, hygienic results.
- Disinfected showers, baths, toilets and vanity units to maintain excellent hygiene levels.
- Swept, mopped, waxed and polished floors, delivering pristine finish.
- Stored chemicals safely to reduce risks and avoid misuse.
- Thoroughly cleaned, disinfected and deodorised bathroom areas.
- Kept well-stocked cleaning supplies to support smooth running of service.
- Complied with COSHH regulations to protect health and safety of staff and residents.
- Completed infection control procedures to minimise health risks.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Changed and laundered linens and made beds to meet established standards.
Education
GCSEs - English
Limavady High School
Limavady 2016.09 - 2021.07
GCSEs - Art and design
Limavady High School
Limavady 2016.09 - 2021.07
NVQ Level 2 - Prince's trust personal development and employability skills
Limavady High School
Limavady 2016.09 - 2021.07
NVQ Level 2 - vocational skills
Limavady High School
Limavady 2016.09 - 2021.07
NVQ Level 2 - Information and technology applications
Limavady High School
Limavady 2016.09 - 2021.07
NVQ Level 2 - Religious studies
Limavady High School
Limavady 2016.09 - 2021.07
Functional skills - Maths
Hugh Baird College
Bootle 2022.09 - 2024.06
BTEC Level 3 Diploma - uniformed protective services
Hugh Baird College
Bootle 2022.09 - 2024.06
Undergraduate Degree - Professional Policing
Liverpool John Moores University
LiverpoolSkills
- Proficient level of physical fitness to ensure tasks are conducted quickly, safely and accurately
- Ability to understand written and verbal instructions
- co-operation developing and maintaining good working relationships
- excellent active listening and communication skills
- good attention to detail
- problem solving, identifying problems and implementing solutions
- dependability, reliable, flexible and responsible
- initiative, willingness to take on responsibilities and challenges
- independence working with little or no supervision and depending on myself to complete tasks
Affiliations
- In my spare time I like to spend time with animals and listen to music, I am very adventurous I like travelling and trying new things.
Accomplishments
Awarded the David Shone Award for my commitment to rebuilding my life during a period of homelessness. This recognition reflects my resilience, personal growth, and dedication to creating a positive future despite significant challenges.
References
References available upon request.
Timeline
Health care assistant
Bloomcare
2023.10 - Current
Functional skills - Maths
Hugh Baird College
2022.09 - 2024.06
BTEC Level 3 Diploma - uniformed protective services
Hugh Baird College
2022.09 - 2024.06
Crew member
McDonald's
2022.05 - 2023.10
Customer service advisor
Serco
2022.02 - 2022.04
Domestic cleaner
Kingsbridge private hospital
2021.05 - 2022.01
GCSEs - English
Limavady High School
2016.09 - 2021.07
GCSEs - Art and design
Limavady High School
2016.09 - 2021.07
NVQ Level 2 - Prince's trust personal development and employability skills
Limavady High School
2016.09 - 2021.07
NVQ Level 2 - vocational skills
Limavady High School
2016.09 - 2021.07
NVQ Level 2 - Information and technology applications
Limavady High School
2016.09 - 2021.07
NVQ Level 2 - Religious studies
Limavady High School
2016.09 - 2021.07
Undergraduate Degree - Professional Policing
Liverpool John Moores University