Millicent Owusu Sekyere
London,United Kingdom
Summary
Results-driven professional specialising in business operations, technical support, and digital media management. Expertise in administrative precision and IT insights drives process improvement and data-driven decision-making. Strong communication skills foster collaboration with diverse stakeholders, enhancing remote social media campaigns. A multi-disciplinary skill set poised to deliver immediate value and support team success.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Social media volunteer (Remote)
Artist Unbound
London, England
2025.10 - 2026.04
- Published consistent content across Facebook, Twitter, Instagram, and LinkedIn daily.
- Scheduled content calendar with 20+ social media posts monthly.
- Researched emerging trends, hashtags, and industry topics weekly for relevance.
- Responded to customer enquiries promptly under 24 hours to protect brand image.
IT Support
Supreme Home Care
Stratford, England
2024.04 - 2024.07
- Facilitated development of digital filing systems for over 1000 records daily.
- Improved data organisation and retrieval efficiency across over 1000 records.
- Handled client calls, responding to enquiries with clear, timely communication.
Office Administrative Assistant
Waltham Forest College
Walthamstow, Waltham Forest
2021.07 - 2022.05
- Answered 30+ student enquiries daily with dependable academic and administrative support.
- Updated resource centre functionality while managing 500+ documents for accuracy.
- Developed policies and procedures while managing 1000+ records for compliance.
- Applied feedback-driven changes to streamline operations and cut administrative inefficiencies.
- Supported 10+ staff members with clerical tasks to keep office activities timely.
Insights Consultant (Remote)
Imagen Insights
London
2019.06 - 2020.05
- Produced 10+ audience insight reports, aligning recommendations with Gen Z preferences.
- Analysed Gen Z survey responses across 1,000+ engagement points for ITV Woo and Sky.
- Collaborated with project teams to translate research findings into actionable campaign recommendations.
- Tracked engagement metrics across channels to identify opportunities for enhanced interaction.
Education
Information and Creative Technology Level 2 - Information and technology
Newham College
Stratford 2023.09 - 2024.08
A-Levels - Enterprise & Entrepreneurship
Waltham Forest College
London 2021.09 - 2023.07
GCSEs - Maths & English
Hawkswood School
LondonSkills
- Content creation
- Social media
- Audience engagement
- Email management
- Google Workspace proficiency
- Office Suite skills
- Data analysis
- Document design
- Organisational skills
- Time management
- Informed decision-making
- Effective problem-solving
Certification
- NCFE Level 1 Award in Health and Safety Awareness
- Information and Creative Technology Level 2 (T-Level)
- BTEC Level 2 in Business
- Level 3 Diploma in Entrepreneurship and Enterprise
- CIM Level 3 Foundation in Professional and Digital Marketing
Timeline
Social media volunteer (Remote)
Artist Unbound
2025.10 - 2026.04
IT Support
Supreme Home Care
2024.04 - 2024.07
Information and Creative Technology Level 2 - Information and technology
Newham College
2023.09 - 2024.08
A-Levels - Enterprise & Entrepreneurship
Waltham Forest College
2021.09 - 2023.07
Office Administrative Assistant
Waltham Forest College
2021.07 - 2022.05
Insights Consultant (Remote)
Imagen Insights
2019.06 - 2020.05
GCSEs - Maths & English
Hawkswood School