MILLICENT MCDONALD
Swindon
Summary
Results-driven Enterprise Client Manager with expertise in managing and developing enterprise reseller and service provider accounts. Drives revenue growth through effective cross-selling and upselling of vendor solutions, while executing structured account plans aligned to strategic growth targets. Cultivates strong relationships with key decision-makers to enhance partnership value and accelerate new vendor adoption.
Overview
3
3
years of professional experience
Work History
Enterprise Client Manager
Infinigate UK & Ireland
04.2026 - Current
- Manage and develop a portfolio of enterprise reseller and service provider accounts
- Own and deliver against revenue, margin, and vendor-specific targets
- Increase share of wallet through cross-sell and upsell of Infinigate vendor solutions
- Conducted regular business reviews and planning sessions to align partner strategies with growth objectives
- Maintain strong pipeline management and forecasting accuracy
- Identified whitespace opportunities and developed targeted sales plays
- Build relationships with key decision-makers across sales, procurement, and technical teams
- Act as a trusted advisor on cybersecurity and networking portfolio offerings
- Serve as the primary escalation point for strategic account matters
- Work closely with Vendor Management to align on priority vendors and campaigns
- Partner with Marketing to execute partner-focused demand generation activities
- Collaborate with Pre-Sales and Technical teams to support solution positioning
- Provide feedback on market trends and competitive insights
Mid-Market Client Manager
Infinigate UK & Ireland
04.2025 - 04.2026
- Developed strategic partnerships and executed go-to-market (GTM) strategies with resellers, positioning Infinigate’s best-of-breed solutions within their customer base.
- Cross-sold and managed accounts for unmanaged mid-market partners, enhancing growth of Infinigate's product/services portfolio in Cyber, Secure Networking and Cloud Infrastructure.
- KPI Achievements: Q1 – 167%, Q2 – 120%, Q3 – 100%, Q4 – 105%
- Interaction with key internal departments, i.e. Purchasing, Finance, Product Managers and Marketing
Client Inside Sales Specialist
Infinigate UK & Ireland
11.2023 - 04.2025
- Managing the sales order process from receipt of Purchase Order from customer through to Supply Chain including quality checks and error resolution
- Supported external sales, renewals and product sales team with detailed administration and actionable revenue insights
- Delivered exceptional customer service while adhering to service level agreements
- Managed daily customer back order and invoice reporting while maintaining CRM system accuracy
Sales Representative (Junior Leader)
Monument Promotions
08.2023 - 11.2023
- Promoted to Junior Leadership in the first week of the business exceeding sales targets
- Engaged directly with customers to drive sales growth
- Acquired and retained quality clients to enhance customer base
- Modified sales pitch to improve client engagement and response
Education
A-Levels -
Cirencester College
01-2023
St Joseph’s Catholic College
01-2021
Skills
- Account strategy
- Sales prediction
- Pipeline oversight
- Product Knowledge
- Cross-selling
- Objection Handling
- Vendor partnership
- Customer Service
- Organisation
- Critical Thinking
- Teamwork
- Resilience
- Communication
Timeline
Enterprise Client Manager
Infinigate UK & Ireland
04.2026 - Current
Mid-Market Client Manager
Infinigate UK & Ireland
04.2025 - 04.2026
Client Inside Sales Specialist
Infinigate UK & Ireland
11.2023 - 04.2025
Sales Representative (Junior Leader)
Monument Promotions
08.2023 - 11.2023
A-Levels -
Cirencester College
St Joseph’s Catholic College