Millicent Kavianu
Newry, Rathfriland
Summary
Adept Customer Service Representative with a proven track record at Diamond Savings and Loans, excelling in resolving customer inquiries and complaints efficiently. Demonstrates strong problem-solving and communication abilities, alongside proficiency in CRM systems. Known for enhancing customer satisfaction and streamlining service records, contributing to a significant improvement in customer service metrics. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Diamond Savings and Loans
2019.11 - 2022.12
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
University of Cape Coast
GhanaSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Native language
English
Beginner
A1
Timeline
Customer Service Representative
Diamond Savings and Loans
2019.11 - 2022.12
University of Cape Coast
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