Summary
Overview
Work history
Education
Skills
HOBBIES
Timeline
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MILLICENT GRANT

Summary

I am a highly committed and enthusiastic individual with an extensive amount of experience within the corporate sector. I am presentable, dependable and have excellent communication skills. I am now seeking a new position as I return to the workforce after a period of absence due to providing long term care for a relative. I am looking for a role that offers me a new challenge and will utilise my interpersonal skills, exceptional time management and my ability to work well in a team as well as independently. I believe with my experience, knowledge and passion for providing high levels of customer service will be an asset to any team.

Overview

40
40
years of professional experience

Work history

Corporate Receptionist

British Land (Rapport)
London
01.1997 - 05.2019
  • Contracted to Broadgate Estates Head Office, London's largest property management company
  • Managed all incoming calls using a Mitel 5550IP Console switchboard
  • Greeted and checked in visitors to appropriate meeting rooms
  • Received, organised and distributed all incoming mail
  • Handled, secured and catalogued cheque payments on the company database
  • Hosted board meetings and ensured rooms were set up with refreshments
  • Acted as first point of contact for wide range of personnel.
  • Oversaw office supply orders and replenished stock for staff use.
  • Ensured Health & Safety policies were adhered to at all times
  • Kept reception area clean and organised to uphold professional office reputation.
  • Assisted security guards on site as I hold a SIA (security guarding license)
  • Notified staff and visitors of any fire alarm tests throughout the day

Receptionist/ Cashier

C.P.L
London
01.1989 - 01.1997
  • Ensured all customer orders and queries were dealt with in a timely manner
  • Catalogued customer orders on the internal company database
  • Coordinated incoming and outgoing packages and mail to facilitate distribution.
  • Sorted cash and cheque payments
  • Ensured the reception area was kept to a high standard
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.

Gold Hall Maker

Assay Office
London
01.1984 - 01.1997
  • Had the responsibility of marking gold prior to distribution to retailers and outlets.
  • Improved efficiency and productivity by acquiring new skills.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Supported team by demonstrating respect and willingness to help.

Clerk/Typist

Phillips Petroleum Company
01.1979 - 01.1983
  • Dealt with the day to day administrative duties
  • Maintained original tone when translating spoken word into written text.
  • Organised and maintained filing systems for accessibility and orderliness
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

RSA Skills Schools – Course in IT and office management -

South East London College
09/1977 - 06/1979

Obtained GCSE equivalent grades A - C in Maths & English -

Cater Park School
09/1972 - 06/1977

Skills

  • Telephone skills
  • Multitasking and prioritisation
  • Office equipment operations
  • Customer and client relations
  • Database administration
  • Attention to detail
  • Inbox management
  • Meticulous and organised
  • Personable and outgoing

HOBBIES

I am very family orientated and believe family is the foundation for success. I pride myself in maintaining a healthy lifestyle and keeping fit. I am very fond of music and enjoy meeting up with my friends and socialising. When I get the opportunity, I like to travel and explore new counties and places.

Timeline

Corporate Receptionist

British Land (Rapport)
01.1997 - 05.2019

Receptionist/ Cashier

C.P.L
01.1989 - 01.1997

Gold Hall Maker

Assay Office
01.1984 - 01.1997

Clerk/Typist

Phillips Petroleum Company
01.1979 - 01.1983

RSA Skills Schools – Course in IT and office management -

South East London College
09/1977 - 06/1979

Obtained GCSE equivalent grades A - C in Maths & English -

Cater Park School
09/1972 - 06/1977

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MILLICENT GRANT