Millena Lores
Administrative & Operations Manager
Surbiton
Summary
Skilled administrative and operations professional with a background in executive support. Proven ability to lead teams, optimize processes, and ensure regulatory compliance while maintaining a strong balance between business needs and team well being. Adept at fostering collaboration, driving profitability, and enhancing operational standards through strategic decision-making and emotional intelligence. Now seeking to bring my expertise to an administrative or office management position where I can contribute to both business growth and a positive workplace culture.
Overview
13
13
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Deputy Manager
Young's & Co - The Victoria
London, England
11.2023 - Current
- Manage a team of 14 coworkers, providing training, problem resolution, leadership and support, to ensure a productive and motivated workforce;
- Collaborate closely with the General Manager to adapt and align business strategies with organizational goals;
- Assist in the development and implementation of policies and procedures to streamline operations;
- Juggled multiple responsibilities, demonstrating effective time management and prioritization skills;
- Responsible for overseeing and coordinating maintenance and repair tasks within the business, ensuring timely completion of all jobs to maintain operational efficiency;
- Collaborate with Food Alert auditors during inspections, documenting critical findings, and ensuring necessary changes are implemented to meet food safety standards;
- Manage stock counts, train staff on accurate stock handling, and implement strategies to minimize wastage
- Aim for compliance and success in internal audits
Holding General Manager
Young's & Co - The King's Head
London, England
06.2023 - 10.2023
- Led and managed overall operations as the General Manager of business;
- Achieved a significant increase in Food Gross Profit through strategic pricing and cost control measures;
- Oversaw the day-to-day activities of various departments to ensure smooth operations;
- Participated in weekly and monthly meetings with the Operations Manager and to align standards, set targets, control payroll, and manage budgets;
- Assisted the team to ensure everyone is motivated and provided necessary tools for optimal performance
- Conducted regular performance evaluations and provided constructive feedback to the team;
- Implemented quality control measures to ensure the delivery of high-standard products and services
Assistant Manager
Young's & Co - The King's Head
London, England
02.2022 - 06.2023
- Implement marketing strategies to attract and retain clientele
- Oversee administrative tasks, such as payroll, banking, inventory management, and employee scheduling;
- Ensure adherence to company policies throughout the employee lifecycle, from hiring to training and development;
- Provide leadership and guidance to employees, ensuring compliance with food safety standards and regulations
Executive Secretary
i9 Consultoria - Brazil
Sorocaba , Brazil
12.2016 - 01.2020
- Coordinated schedules, visits, and meetings for clients and team members;
- Facilitated smooth collaboration and communication within the team;
- Conducted training sessions for new hires and existing team members;
- Managed HR tasks, including recruitment and employee engagement;
- Contributed to decision-making processes with insightful suggestions;
- Streamlined workflows and improved productivity through efficient process management;
- Prepared and presented reports to upper management for detailed analysis
Secretary / Personal Assistant
Net Control
Sorocaba , Brazil
08.2014 - 12.2016
- Ensured smooth and efficient company operations;
- Created a welcoming environment for clients;
- Implemented and managed protocols for accurate processes;
- Accompanied technicians and engineers on fire security inspections;
- Organized schedules for technicians, staff, and engineers to optimize productivity;
- Handled phone calls, inquiries, and booking conference facilities for meetings and events
Administrative Soldier
Military Police - Brazil
Sorocaba, Brazil
08.2012 - 12.2014
- Managed various administrative tasks within the organization, including receptionist duties;
- Provided executive support to superiors, ensuring smooth operational workflows.
Education
Masters - International Business
SENAC
Brazil01-2016
Bachelor's degree - Bilingual Executive Secretary
UNIP
Brazil01-2013
Skills
- Time management
- Leadership
- Adaptability
- Strong attention to detail
- Proficient in Microsoft Office
- Excellent communication
- Ability to manage multiple tasks
- Office & Business Administration
- Team Leadership & Staff Training
- Budgeting & Financial Oversight
- Health & Safety Compliance
- Business Strategy
- Strong problem-solving skills
Certification
Fire Marshall/ First Aidd
Accomplishments
- Increased food gross profit by nearly 5% by working closely with chefs, implementing strategies to reduce waste and maximize profits.
- Successfully resolved a longstanding flooding issue in the building, which was a major health and safety concern. Worked alongside the property team to fix the problem, eliminating excess water charges and improving workplace safety.
- Responsible for green audits, ensuring stock counts and cleaning standards were always compliant.
- Led operational changes that improved efficiency, reduced costs, and improved overall business performance.
Timeline
Deputy Manager
Young's & Co - The Victoria
11.2023 - Current
Holding General Manager
Young's & Co - The King's Head
06.2023 - 10.2023
Assistant Manager
Young's & Co - The King's Head
02.2022 - 06.2023
Executive Secretary
i9 Consultoria - Brazil
12.2016 - 01.2020
Secretary / Personal Assistant
Net Control
08.2014 - 12.2016
Administrative Soldier
Military Police - Brazil
08.2012 - 12.2014
Fire Marshall/ First Aidd
Finance for small business
Project management
Health and safety compliance
Masters - International Business
SENAC
Bachelor's degree - Bilingual Executive Secretary
UNIP
Similar Profiles
Collin GravesCollin Graves
CEO/Owner Construction Business at -CEO/Owner Construction Business at -
Joshua CoffieJoshua Coffie
Painting Experience at -Painting Experience at -
Pratchawin SomsakPratchawin Somsak
Independent Consultant at -Independent Consultant at -