Video creation, script writing, story telling , photography, healthy living, food and nutrition and fitness
Milka Undisa
Recent Graduate
Bristol,South Gloucestershire
Summary
Proactive individual focused on delivering high-quality patient-cantered care with the ability to communicate effectively and efficiently. Possesses a fantastic work ethic, goes above and beyond at addressing patient needs with compassionate care and attention to detail. Expertise in patient advocacy and support and patient monitoring. Consistently relieves patient anxieties as well as maximizes satisfaction, safety and wellness when serving patients of all backgrounds. Extra diligent in handling confidential information and paperwork. Expertise in venipuncture and specimen storage and quality assurance.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Outpatients Team HCA
Practice Plus Group
Bristol
04.2021 - Current
- Provide efficient and effective reception service to patients, staff and visitors
- Assist with departmental clerical/administrative duties, which included : photocopying, transporting of equipment/ paper-work to other departments.
- Meet and greet all arrivals, deal with enquiries and direct visitors as necessary
- Support Team Leader to ensure clinical area
practices are within Data Protection/Confidentiality/Caldicott principles - Implement holistic, culturally sensitive, respectful and non-
judgemental fundamental care - Dealt with hospital admissions
- Booked in patients for appointments
- Taking and recording basic observations such as blood pressure, peak flow and temperature.
- Regularly obtain intravenous access for the purpose of venous blood sampling.
- Regularly conduct ECG test on patients
- Performed Covid and MRSA testing
- Ensured all blood samples were correctly stored
- Performed urine analysis and checked patients sugar levels
- Collected patients feedback about their experience at hospital.
- Regularly chaperoned patients during uncomfortable procedure and made them feel safe
Activities Coordinator
3AB Care Limited
Bristol
12.2019 - 12.2020
- Organised and coordinated meaningful activities for elderly residents.
- Maintained written records of resident assessments, resident engagement, and reviews of activities.
- Encouraged the involvement of all residents, relatives and staff.
- Provided activities based on the planned programme in a flexible manner.
- Organised theme events as required, based on local holidays, traditions, etc.
- Oversaw all activities to ensure that they are being conducted according to the safety standards set by the facility
- Organised outings as appropriate, taking into account the safety needs and staffing requirements.
- Trained 1 new activity co-ordinator.
- Was employee of the month in Oct 2020.
Care Assistant
Oak Tree Care Home
Bristol
06.2019 - 12.2020
- Assisted with personal care of residents.
- Provided emotional support to residents by demonstrating compassion, patience and care at all times.
- Assisted nurses during medication rounds and other clinical procedures.
- Supported residents with dementia.
- Escorted residents to hospital appointments and social activities.
Video Editor/Camera Operator
E D Education Consultants
Bristol
03.2018 - 09.2018
- Filmed and edited series of short videos that teach English to Spanish speakers.
Production Runner
BBC ONE
Bristol UK
05.2018 - 05.2018
- One week work experience opportunity on the set of BBC TV series Casualty.
- Worked closely with runners and location department.
Sales Assistant
TM Group Ltd
NAIROBI
04.2015 - 08.2016
- Ensured an exceedingly high level of customer service
- Advised customers on the products.
- Responded to emails and phone calls directed to the store.
- Ensured goods were well displayed at all times.
- Handled payments and arranged orders and deliveries.
- Kept the shop floor free of obstacles by making sure the floor was clean and tidy
- Processed sales exchanges, and refunds on a daily basis.
- Building great relationships with customers, colleagues, and suppliers
- Gained valuable experience in using effective sales techniques.
Education
Master of Arts - Filmmaking
University Of Gloucestershire
Cheltenham 09.2018 - 11.2019
Bachelor of Arts - Filmmaking
University Of West Of England
Bristol 09.2016 - 09.2018
GCSE - Math, English, Geography, Business Studies, Economics And Commerce
Home Schooled
NAIROBI 04.2012 - 05.2014
Skills
Client-facing skill
Interests
Certification
LEVEL 2 Customer service certificate
Software
Microsoft office
ICE SYSTEM
IMS MAXIMS
Google workspace
Timeline
LEVEL 2 Customer service certificate
06-2021
Outpatients Team HCA
Practice Plus Group
04.2021 - Current
Care certificate
08-2020
Activities Coordinator
3AB Care Limited
12.2019 - 12.2020
Care Assistant
Oak Tree Care Home
06.2019 - 12.2020
Master of Arts - Filmmaking
University Of Gloucestershire
09.2018 - 11.2019
Production Runner
BBC ONE
05.2018 - 05.2018
Video Editor/Camera Operator
E D Education Consultants
03.2018 - 09.2018
Bachelor of Arts - Filmmaking
University Of West Of England
09.2016 - 09.2018
Sales Assistant
TM Group Ltd
04.2015 - 08.2016
GCSE - Math, English, Geography, Business Studies, Economics And Commerce
Home Schooled
04.2012 - 05.2014
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