Milita Lotay-Shafiq
London,Wembley park
Summary
Being a very ambitious person I'm working towards a career in-the fashion industry. Very motivated person who adapts quickly to the needs of any business. I am a very creative person who can bring her original ideas to the table. My recent post has given me the confidence to lead and manage and now I have also gained great communication skills and develop a great rapport with customers.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Great leadership skills and great at working in a team.
Also confident at handling any department, Driven and specialising in kitchen oversight and team leadership. Strategic and results-focused manager.
Overview
5
5
years of professional experience
Work History
Sales assistant
Superdry
London
11.2021 - Current
- Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Promoted special offers and loyalty programme with upselling skills.
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Identified and maximized sales opportunities, and increased customer retention rates.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Managed transactions with high accuracy to achieve smooth till reconciliations.
- Showcased product features and benefits to drive sales.
Waitress
Parrillan
London
09.2021 - 12.2021
- My daily duties were of taking orders and delivering food
- This gave me a lot of confidance when speaking with the general public and I built a lot of social skills as well as multi tasking.
- Maintained brand image by keeping neat personal appearance.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Learned partial Spanish for translating the menu
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Performed additional tasks to keep dining room running smoothly.
- Greeted and seated guests to establish prompt, high quality service.
Marketing and Communications Assistant
Care opticians
Northwich
08.2019 - 03.2021
- My daily duties consisted of general admin and marketing
- This involves tele- marketing, online marketing (docmail) booking customers in for their appointments and all paperwork customers in for their appointments and all paperwork related to running of the day to day of business.
- Wrote professional business correspondence, set up spreadsheets and created presentations.
- Implemented detailed sales and marketing tactical action plan, detailing key initiatives to drive sales performance.
- Created customer awareness of goods, services and special promotions with creative advertising strategies.
Education
Fashion - Fashion
The City of Liverpool College
Liverpool2021
Skills
- Skills Highly Organized
- Creativity
- Intelligent
- Confidence
- Business Communication
- Leadership
- Customer Service
- Point of sale operation
- Cash Handling
- Till counting
- Store opening and closing
- Stocking and replenishing
- Confident Communicator
- Effective Communication Skills
- Staff Mentoring
- Brand Management
Affiliations
- Astrology
- Numerology
- Fashion model
Timeline
Sales assistant
Superdry
11.2021 - Current
Waitress
Parrillan
09.2021 - 12.2021
Marketing and Communications Assistant
Care opticians
08.2019 - 03.2021
Fashion - Fashion
The City of Liverpool College
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