Caroline Gerrard
Johannessburg
Summary
Accomplished Operational Manager with a proven track record at Birchmed Surgical Centre, enhancing patient care and streamlining operational efficiencies. I am extremely motivated and determined to succeed. I am a dedicated and compassionate Registered Nurse (RN) with progressive career history indirect patient care. I am skilled in Quality Control and adept at Nursing Staff Management, I led a team of 30+ professionals, significantly improving health and safety outcomes. Skilled in fostering relationships and driving business growth, my approach combines direct patient care with strategic operational oversight.
Overview
24
24
years of professional experience
Work History
Operational Manager
Birchmed Surgical Centre
01.2012 - 12.2024
- Monitored surgical patients and delivered quality level of care before, during and after operations to promote positive outcomes.
- Assisted surgeons with cutting of tissue, clamping and suturing during operational procedures.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Educated patients and families on illnesses, medications and treatment plans.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Provided high level of individualized care to adult patients across multiple medical specialties.
- Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Implemented medication and IV administration, catheter insertion and airway management.
- Led diverse team of over 30 medical and administrative professionals in day-to-day clinic activities such as patient care, new business development and patient relations.
- Drove planning for business development and relationship building with healthcare partners.
- Drove significant improvement in achievement of goals related to health, safety and employee relations.
- Aligned room and treatment procedures with overall regulations to deliver high quality of patient care.
- Directed cost management, utilization management, quality assurance and medical protocol development initiatives.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Addressed and remedied all patient or team member issues.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Collaborated with store manager to maintain daily operations.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Collaborated with members of patients' healthcare team to deliver appropriate level of care.
- Provided direct support to surgical team during procedures.
- Investigated and resolved issues affecting hospital operations and patient care.
- Conducted thorough post-operative patient assessments to determine patient condition and readiness for discharge.
- Educated patients about post-operative instructions for medication administration, infection complications and preventive health measures.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Second In Charge
Life Health Care, Birchmed Surgical Centre
01.2003 - 12.2011
- Built relationships with doctors and suppliers to establish long-term business growth.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and ensured health and safety policies were enforced.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Maintained sterile surgical environment and secured confidential data to protect patients' health and privacy.
- Assisted families by answering questions, supplying general information and providing frequent updates on patient progress.
- Created warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery.
- Documented procedure plans, surgery notes and progress updates to facilitate communication among healthcare providers.
Registered Nurse (Medical / Surgical Ward, Night D
Afrox Health Care, Roseacres Hospital
01.2001 - 01.2003
- All general Nursing Duties as per Scope of Practice
Education
Basic Theatre Scrubbing Course - Surgical Nursing
Afrox Health Care
Birchleigh, South Africa2005
SHEQ Rep. Course - Safety, Health, Environment And Quality
Afrox Health Care
Birchleigh, South Africa2005
Bridging Course For Registered Nurse - Nursing
Afrox Healthcare, Roseacres Hospital
Germiston, South Africa1999
Enrolled Nurse - Nursing
St Augustines Hospital
Durban, South Africa1988
Skills
- Quality Control
- Staff Assignments
- Workload Management
- Medication Tracking
- Facility Inspections
- Nursing Staff Management
- ICD-10 (International Classification of Disease Systems)
- Direct and Indirect Patient Care
- Staff Training
- Facility Oversight
- Scrub for small cases - Gynecological, Dental, General and minor Orthopedic
Timeline
Operational Manager
Birchmed Surgical Centre
01.2012 - 12.2024
Second In Charge
Life Health Care, Birchmed Surgical Centre
01.2003 - 12.2011
Registered Nurse (Medical / Surgical Ward, Night D
Afrox Health Care, Roseacres Hospital
01.2001 - 01.2003
Basic Theatre Scrubbing Course - Surgical Nursing
Afrox Health Care
SHEQ Rep. Course - Safety, Health, Environment And Quality
Afrox Health Care
Bridging Course For Registered Nurse - Nursing
Afrox Healthcare, Roseacres Hospital
Enrolled Nurse - Nursing
St Augustines Hospital
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