Milind Sarasiya

Team Leader (Deputy Manager) Co-op Food

• Lead teams of 3–8 colleagues , ensuring shifts run safely, efficiently and in line with company standards.
• Support the Store Manager with daily operations, workload planning and operational decision-making.
• Take responsibility for the store during management absence, responding quickly to operational challenges.
• Coach and support colleagues, helping new starters build confidence and improve performance.
• Monitor availability, merchandising and customer service standards while maintaining Health & Safety compliance.
• Build positive relationships with customers and resolve issues professionally.
• Monitored team performance metrics, identifying areas for improvement.
• Coordinated resource allocation to optimise utilisation and minimise waste.
• Improved team productivity by implementing efficient workflow strategies.

• Supervised staff and trained new team members.
• Delivered friendly, efficient customer service and resolved issues.
• Managed stock control and supplier coordination.
• Increased repeat customers through loyalty programmes and promotions.
• Managed stock levels for optimum product availability.
• Supported the management in inventory control for efficient stock management.
• Assisted customers on shop floor, locating items and taking payments.
• Handled customer complaints with tact and professionalism.

Operations Manager HL Rooftop Restaurant & Bar

• Managed daily business operations, staffing, stock control and customer service.
• Planned rotas, trained employees and maintained Health & Safety standards.
• Introduced operational improvements that improved workflow and reduced stock issues.
• Reduced overhead costs through efficient resource allocation and budget management.
• Negotiated contracts with suppliers for cost-effective procurement of resources.
• Analysed performance metrics, identified areas for improvement in operations management.
• Streamlined supply chain processes to reduce procurement cycle time.