Miles Joseph Hilton-Khan

Customer Service:

• Delivered fast, friendly service to a high volume of customers daily, ensuring a positive and welcoming environment.
• Resolved customer complaints efficiently and professionally, maintaining Greggs' high standards of satisfaction.

Communication:

• Clearly communicated with both customers and team members to coordinate orders and manage peak-time service.
• Explained menu items, allergen information, and promotions in a clear and approachable manner.

Teamwork:

• Collaborated closely with colleagues to manage daily operations, support each other during rush periods, and achieve sales targets.
• Contributed to a supportive team culture by helping train new staff and maintaining a positive workplace atmosphere.

Problem-Solving:

• Adapted quickly to unexpected issues such as order errors or equipment faults, offering solutions to minimise disruption.
• Anticipated and addressed potential problems (e.g., low stock or long queues), improving efficiency and service flow.

Food Safety:

• Consistently followed strict food hygiene and safety protocols, including temperature checks, cross-contamination prevention, and allergen control.
• Maintained a clean and compliant work environment in line with Greggs' and legal food safety standards.

• Provided excellent customer services.
• Maintained compliance with health and safety guidelines and restaurant policies.
• Responsible for table clearing and maintaining cleanliness.
• Efficiently served meals and drinks to tables.
• Handled financial transactions.
• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions,

ingredients or potential food allergies)

• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request

• Assisted teachers in preparing lesson materials to enhance classroom effectiveness.
• Ensured safety and well-being of students at all times during activities and transitions.
• Monitored student progress, documenting observations for teacher review.
• Supported students with special needs following specific instructions from teachers.
• Contributed to maintaining a positive classroom environment conducive to learning.
• Set up and organized classrooms efficiently for daily lessons.
• Observed and recorded student participation during activities and breaks, providing feedback.