Miles W Ajaiah
Nike Factory Outlet
London
Summary
- Passionate and customer-focused professional, with a strong interest in retail, especially designer fashion. Excited to bring knowledge, skills and enthusiasm to a dynamic retail environment.
- Experienced in customer service, adept at building rapport and understanding client needs.
- Reliable and hard working, providing an outstanding personalized shopping experience that will exceed customer expectations and secure sales.
- Experienced in visual merchandising, inventory management, and sales techniques to increase sales and ensure a positive and memorable customer shopping experience.
- Eager to join a team that values creativity, customer satisfaction, and continuous growth in the fashion and retail industry.
- Dynamic individual with hands-on experience in stockrooms and shop floor with a desire for navigating challenges. I Bring strong problem-solving skills with a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational as well as store oriented goals.
5
Years of experience
Work History
Retail Associate
11 Months- Provided exceptional customer service, assisting shoppers with product inquiries and recommendations.
- Processed transactions efficiently, ensuring accuracy in cash handling and card processing.
- Stocked merchandise, clearly labeling items, and arranging according to size or colour.
- Handled stock in the back of house managing inventory, unit tracking and processing products for the store.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
Retail Sales Associate (Seasonal)
9 Months- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Delivered a Luxury and comfort providing experience to all clientele ensuring satisfaction and that each customer felt warm, welcomed and that they were receiving professional customer service.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Achieved KPIs daily aiming to go above and beyond these at all times.
Back of House (BOH) Athlete
3 Years- During my time as a back-of-house operative at the Nike flagship store, I honed my skills in organization, efficiency, and teamwork in the largest as well as most challenging stockroom and largest store in the world.
- Beyond handling inventory and ensuring smooth operations behind the scenes, I received customer service training that allowed me to engage directly with customers on the shop floor.
- Handled all departments in regards to Operations and stockroom / back of house roles. Developed a deep understanding of the mechanical necessity for Operations and the integral role they play in the significance of the store.
- Handled stock, collected and accounted for deliveries, assigned stock designated for particular floors, ran stockrooms on individual floors, delivered product to every department of the store as well as maintained stock levels for products all over the store.
- Picked up the ability to retain very detailed information in regards to specific product with the ability to mentally document and retain the details of products to strengthen my ability to navigate product as well assisting customers with what they need.
- Taking pride in being approachable and attentive whilst also using my knowledge of Nike products to help customers find exactly what they need. Whether it was recommending the right footwear or assisting with sizing, I always aim to create a positive and seamless shopping experience.
Education
BTEC Level 3
BTEC Level 3 Sport :
Merit.
Merit.
Distinction.
GCSEs
English Literature - 7 (A)
English Language - 7 (A)
Religious Education - 7 (A)
Mathematics - 6 (B)
Geography - 5 (C)
Science - 4 (Pass)
BTEC Sport Level 2 - M2
Skills
Inventory Management
Problem-Solving
Communication
Product Knowledge
Customer Service
Teamwork
Time Management
Reliability and punctuality
Point of sale systems
Flexible schedule
Timeline
Retail Associate
Nike Factory Outlet
09.2025 - Current
Retail Sales Associate (Seasonal)
Canada Goose
12.2024 - 09.2025
Back of House (BOH) Athlete
Nike (NTL)
09.2021 - 09.2024
Chestnut Grove Secondary
GCSEs
Fox Soccer Football Academy
BTEC Level 3