Miles Kelly

Santander (Email Workstream)

• Owned the Santander email workstream acting as Campaign Manager, managing multiple stakeholders, receiving briefs, and ensuring client requirements were clearly understood and delivered to a high standard.
• Managed end-to-end email delivery, briefing internal creative teams, working within strict SLAs and short turnarounds, and prioritising tasks dynamically to meet changing client needs.
• Maintained strong client relationships through weekly status updates, providing clear visibility on progress, priorities, and upcoming activity.
• Led internal catch-ups with creative teams to manage workload, alignment, and delivery.
• Coordinated with Santander developers to review ongoing builds, aligning artwork components with technical requirements and supporting smooth production flow.
• Conducted thorough quality control across all creative email outputs, ensuring copy, imagery, and layouts aligned with briefs, brand guidelines, and client requirements.

EE (Campaign Support)

• Supported the day-to-day delivery of integrated campaigns for EE, a leading UK telecoms brand, acting as a key contact between clients, internal teams, and partner agencies within Publicis Groupe.
• Contributed to high-profile campaigns with partners including the Football Association, delivering content for the Euros 24/25 and supported seasonal direct mail campaigns such as Black Friday and Christmas, ensuring all creative assets were aligned with brand standards and delivered on time.
• Coordinated across all disciplines at Digitas and agencies within Publicis Groupe (Creative, strategy, data and cross-agency production teams), working closely with project managers to ensure smooth, timely delivery.
• Monitored timelines and client feedback, proactively resolving issues to keep deliverables on track and aligned with client expectations.
• Led weekly internal and external status meetings, monthly account-wide meetings, and regular internal check-ins to ensure clear communication and collaboration.
• Contributed to improving internal processes by creating a competitor analysis deck, providing actionable insights to support competitive positioning.

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EE (Apprentice)

• Completed a Digital Business Accelerator apprenticeship with Multiverse, gaining practical experience at Digitas UK (Publicis Groupe), including attending content props film shoots, learning campaign management, and supporting team projects.
• Conducted research to support stakeholders and internal teams, including work on the EE LearnSmart platform, exploring accessibility learning and identifying opportunities to better support younger audiences with SEN needs, helping inform campaign strategies.
• Shadowed colleagues across multiple disciplines (strategy, creative, client services), developing a broad understanding of account workflows and campaign delivery, while building strong relationships with both clients and colleagues.
• Led start-of-week status meetings across the account team, coordinating updates, ensuring effective communication, and taking and distributing notes to keep all stakeholders aligned.

• Delivered friendly and professional table service, ensuring all customers had a positive dining experience.
• Took orders accurately, served food and drinks promptly, and resolved any issues with efficiency and courtesy.
• Supported colleagues during busy periods to maintain smooth and efficient service.
• Promoted events to guests, encouraging return visits and improving customer satisfaction.