Miles Fielding

• Led a cross-functional team to deliver a critical system upgrade project on schedule.
• Upgraded legacy systems to improve performance and reliability.
• Oversaw timely resolution of IT help desk queries, improved user satisfaction scores significantly over time.
• Fostered an environment of continuous learning within the team, enhanced skill sets and productivity levels over time.
• Maintained up-to-date documentation of all systems procedures assisting in smooth operational transitions.
• Collaborated with stakeholders to understand technology needs, provided customised solutions accordingly.
• Collaborated closely with the development team ensuring seamless integration between different systems.
• Streamlined IT processes to enhance overall productivity within the organisation.
• Delivered regular system updates to maintain optimum performance levels.
• Reduced system downtime by implementing proactive troubleshooting and maintenance protocols.
• Responded to incidents quickly, troubleshot problems and corrected faults.
• Provided remote troubleshooting and support for users.
• Showcased strong analytical and problem-solving skills, addressing complex technical issues efficiently.
• Managed system upgrades and migrations, achieving seamless transitions and minimal disruptions.
• Tested installations and updates on test servers before deployment to live environments.
• Worked with vendors to evaluate and integrate new hardware and software solutions.
• Controlled access to computer network, setting up accounts and access levels.
• Worked with systems users to determine areas in need of improvement and gather requirements for updates.

Managed two teams.

Supported occurrence management unit in applying crime screening policies for effective investigation.

Ensured crime classifications adhered to Home Office counting rules.

Facilitated cancellation and transfer of crimes to respective police forces.

Processed arrest records onto force systems and PNC for all forces in England, Wales, and Scotland.

Conducted data quality audits to validate crime records and detection methods.

Aided in auditing BTP's charging model for accurate budget allocation.

Maintained PNC records for accuracy and updates on prosecution results.

Managed PNC access for BTP users, ensuring trained staff retained access.

Executed data weeding in accordance with BTP policies.

Achieved compliance of incident records with national standards through rigorous auditing processes.

Ensured seamless integration between crime incidents and corresponding records, enhancing audit efficiency.

Confirmed adherence of recorded and detected crimes to Home Office counting rules, fostering transparency.

Optimised crime classification processes, ensuring accurate application across cases.

Facilitated jurisdictional transfers of crime records, improving inter-force collaboration.

Delivered precise audits of BTP's charging model data, reinforcing data integrity.

Identified and escalated cases of offenders with expired bail dates, ensuring prompt officer action.

Enhanced performance management through data presentations that highlighted issues and opportunities for growth.

Responsible for the management and development of force's crime recording system (PINS).

Responsible for the management of force's crime analysis system (WATSON).

Helped develop crime audit regime at force and divisional level to ensure compliance with home office counting rules and improve data quality.

Represented force at national police force meetings to ensure BTP interests were acknowledged.

Managed a team to deliver audits.

Facilitated advanced high level crime system training.

Disseminated changes to national crime recording standards and home office counting rules throughout BTP.

Assisted external audit bodies with inspections of BTP.

Provided statistical data support to both internal and external stakeholders of BTP.

Developed back-end programmes within the force's crime system to facilitate data extraction without redundant data entry.

Conducted audits of crime records for compliance with Home Office counting rules established in 1998 to standardise crime recording and detection across police forces.

Presented statistical findings at meetings to inform decision-making.

Analysed data to create target profiles, trend analyses, and hotspot assessments for crime packages.

Executed a 10% audit of data input into the Police National Computer (PNC) in accordance with Her Majesty's Inspectorate of Constabularies to ensure data accuracy.

Assisted in data entry of crime records, person records, arrest records, and prosecution results onto force crime recording system (PINS) and police national computer (PNC).

Generated command and control messages on force incident logging system (RAIL).

Supported area training for PINS and RAIL at advanced level.

Contacting victims of crime to get additional detail.

Updating victims of crime as to the progress of the investigation.

• Assisted in inventory management to prevent stock shortages.
• Handled customer complaints, resulting in improved guest relations.
• Assisted kitchen staff to expedite meal preparations.
• Upheld hygiene standards whilst handling food and beverages.
• Cleaned and set tables quickly after customers left to maximise restaurant capacity.
• Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
• Cellar Management and Stock Rotation.