Miles Burford
Stevenage
Summary
Dynamic professional with a strong foundation in organisational skills and office experience, complemented by supervising and leadership capabilities demonstrating exceptional detail-oriented team management and communication skills, ensuring efficient operations and client satisfaction. Proven expertise in customer service, hospitality, and receptionist roles, with a focus on client hospitality and phone etiquette. Skilled in multitasking, product upselling, sales persuasion, and sales expertise, showcasing adaptability and quick learning in peak hours. Career goals include leveraging these competencies to drive success in challenging environments.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work history
Barista Maestro (Team Leader)
Costa Coffee
Lincoln, Lincolnshire
07.2022 - 07.2025
- Led and motivated a team of baristas to consistently deliver high-quality service and coffee in fast-paced environments.
- Trained new and existing team members, promoting development and maintaining Costa's high operational and brand standards.
- Acted as key point of contact in the absence of the Store Manager, ensuring business continuity and team productivity.
- Managed daily store operations during shifts, including delegating tasks, handling customer issues, and ensuring smooth service flow.
- Maintained exceptional customer service standards, driving customer satisfaction and loyalty.
- Supported sales targets by promoting products and ensuring upselling opportunities were maximised.
- Recognised as a role model for company values, demonstrating professionalism and a positive attitude at all times.
Pot Washer and Cashier
Long John Hill Fish Bar
Norwich
03.2019 - 09.2019
- Used manual washing skills to remove food waste and polish items, completing to high-quality standards.
- Kept kitchen clean, hazard-free and sanitary by conducting regular deep cleans, including mopping, dusting and disinfecting.
- Assisted in unloading and packing kitchen deliveries into correct storage units when required.
- Maintained high productivity by efficiently processing cash, credit and debit payments for customers.
Receptionist
Walthamstow Employment and Nursing Agency
London
06.2018 - 08.2018
- Provided information to callers and drafted office emails.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Maintained reception area in orderly manner to provide visitors with positive first impression of company.
Education
Bachelor of Science - Sport and Exercise Science
University of Lincoln
09.2020 - 06.2023
A-Level or equivalent - PE, Psychology, History
Notre Dame Catholic Sixth Form College
Norwich 09.2018 - 05.2020
GCSE or equivalent - Combined Science, Maths, English Lit., English Lang., PE, History, Computer Science
Leytonstone School
London 09.2014 - 05.2018
Skills
- Organisational skills
- Supervising experience
- Phone etiquette
- Detail-oriented
- Communication skills
- Customer Service
- Positive attitude under pressure
- Team player
- Multitasking
- Product upselling
Affiliations
- Football
- Running and going to the Gym
- Reading books that help me gain further knowledge on social and financial literacy
References
References available upon request.
Personal Details
Eligible to work in the UK: Yes
Timeline
Barista Maestro (Team Leader)
Costa Coffee
07.2022 - 07.2025
Bachelor of Science - Sport and Exercise Science
University of Lincoln
09.2020 - 06.2023
Pot Washer and Cashier
Long John Hill Fish Bar
03.2019 - 09.2019
A-Level or equivalent - PE, Psychology, History
Notre Dame Catholic Sixth Form College
09.2018 - 05.2020
Receptionist
Walthamstow Employment and Nursing Agency
06.2018 - 08.2018
GCSE or equivalent - Combined Science, Maths, English Lit., English Lang., PE, History, Computer Science
Leytonstone School
09.2014 - 05.2018