Miles Ajaiah

• Provided exceptional customer service, assisting shoppers with product inquiries and recommendations.
• Processed transactions efficiently, ensuring accuracy in cash handling and card processing.
• Stocked merchandise, clearly labeling items, and arranging according to size or colour.
• Handled stock in the back of house managing inventory, unit tracking and processing products for the store.
• Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
• Provided excellent customer service, addressing inquiries and resolving issues swiftly.
• Enhanced customer satisfaction by providing personalized assistance and product recommendations.
• Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Delivered a Luxury and comfort providing experience to all clientele ensuring satisfaction and that each customer felt warm, welcomed and that they were receiving professional customer service.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Achieved KPIs daily aiming to go above and beyond these at all times.

• During my time as a back-of-house operative at the Nike flagship store, I honed my skills in organization, efficiency, and teamwork in the largest as well as most challenging stockroom and largest store in the world.
• Beyond handling inventory and ensuring smooth operations behind the scenes, I received customer service training that allowed me to engage directly with customers on the shop floor.
• Handled all departments in regards to Operations and stockroom / back of house roles. Developed a deep understanding of the mechanical necessity for Operations and the integral role they play in the significance of the store.
• Handled stock, collected and accounted for deliveries, assigned stock designated for particular floors, ran stockrooms on individual floors, delivered product to every department of the store as well as maintained stock levels for products all over the store.
• Picked up the ability to retain very detailed information in regards to specific product with the ability to mentally document and retain the details of products to strengthen my ability to navigate product as well assisting customers with what they need.
• Taking pride in being approachable and attentive whilst also using my knowledge of Nike products to help customers find exactly what they need. Whether it was recommending the right footwear or assisting with sizing, I always aim to create a positive and seamless shopping experience.

Overview: Obtained valuable skills in time management, navigation, and customer service while working as a food courier.

• Effectively planning efficient routes to ensure timely deliveries.
• Organized and managed multiple orders, while maintaining a high standard of service to enhance the customer experience.
• Problem-solving skills, to navigate unexpected challenges like traffic delays, or incorrect addresses in a timely manner to minimize delay to customers.
• Ability to work independently, stay focused under pressure, and provide excellent service with every order.
• Stock room management and updating systems, to reflect when goods are out of stock and need replenishing.

Overview: Fast paced environment, where I gained invaluable customer experience and learnt about hospitality, time management, multi-tasking and customer service.

• Serving drinks and food.
• Placing orders and operating tills, dealing with cash transactions.
• Remaining calm under pressure, especially during peak hours, and when dealing with difficult customers.
• Sharpened interpersonal skills through diverse customer and colleague interactions.
• Assisted in stock room management.
• Ensuring all areas were neat and presentable.