Milena Tyankova
Summary
Results-driven customer experience and operations professional with leadership experience in high-volume environments. Currently working as a Turkish-speaking VIP Customer Service Representative within the iGaming sector, managing high-value player accounts and delivering premium customer support. Known for strong relationship management, problem solving, and operational leadership developed through progressive roles from Barista to Store Manager at Starbucks. Highly adaptable, commercially aware, and focused on player retention, customer satisfaction, and performance excellence.
Overview
11
11
years of professional experience
Work history
VIP Customer Service Representative (Turkish Market)
LS&SABA SOLUTIONS LIMITED
London
2025.10 - 2026.02
- Manage portfolios of high-value VIP players delivering personalised support and premium service.
- Build long-term relationships to increase loyalty, engagement and retention.
- Resolve complex and sensitive customer cases while maintaining strict compliance standards.
- Work closely with internal teams to improve player experience and operational efficiency.
Shift Supervisor / Store Manager
Starbucks
London
2020.01 - 2025.01
- Led daily operations and supervised teams of 15+ employees in a high-volume store environment.
- Delivered operational improvements, training programmes and service excellence standards.
- Analysed performance and sales reports to improve efficiency and customer satisfaction.
- Managed compliance, safety standards and staff development initiatives.
Barista
Starbucks
London
2018.01 - 2020.01
- Delivered exceptional customer service in a fast-paced retail environment.
- Supported onboarding and training of new team members.
Sales Support Intern (Part-Time)
Philip Morris International
2015.01 - 2017.01
- Assisted regional sales team with reporting, campaign coordination and client communication.
Education
Bachelor's Degree - Economics
Uludağ University
Bursa, Turkey 2011.01 - 1 2015
Skills
- VIP Customer Relationship Management
- Player Retention & Loyalty
- Customer Experience & Service Excellence
- Conflict Resolution
- Team Leadership & Staff Training
- Operational & Compliance Standards
- Sales Analysis & Performance Reporting
- Fast-Paced Operations
Languages
Turkish (Native)
English (Fluent)
Additional
Strong experience working in international teams, high-pressure environments and customer-centric roles. Comfortable handling VIP clients and sensitive cases with professionalism and discretion.
Timeline
VIP Customer Service Representative (Turkish Market)
LS&SABA SOLUTIONS LIMITED
2025.10 - 2026.02
Shift Supervisor / Store Manager
Starbucks
2020.01 - 2025.01
Barista
Starbucks
2018.01 - 2020.01
Sales Support Intern (Part-Time)
Philip Morris International
2015.01 - 2017.01
Bachelor's Degree - Economics
Uludağ University
2011.01 - 1 2015