Milena Stamenkovic
Langley
Summary
Highly skilled professional with exceptional communication and interpersonal abilities, known for fulfilling duties at a professional level. A committed team player and leader with a keen eye for detail, ensuring quality and accuracy in all tasks. Demonstrates self-driven multitasking capabilities, analytical thinking, and exceptional planning skills. Quickly adapts to changes while maintaining excellent computer skills and broad knowledge of Microsoft Office. Proficient in ABS, Web Vision, Voyager, myDCDC, and iCargo systems.
Overview
16
16
years of professional experience
Work history
Analyst - Cargo Sales and Customer Service UK
Delta Cargo
London
09.2022 - Current
- Conducted thorough market research for better competitive understanding.
- Enhanced decision-making by analysing complex data sets based on flight capacity, aircraft type, PAX load, current market price, and JV partnership policy.
- Helped outside sales members price larger quotes by analysing data: space capability, equipment use, aircraft type, target rate, to meet customer expectations.
- Increasing sales by analysing and adjusting pricing for customer needs.
- Delivered exceptional customer service by anticipating and addressing client needs.
- Investigated and solved customer service complaints through root cause analysis.
- Assimilated technical and non-technical information swiftly, enhancing problem-solving capabilities.
- Processed accounts receivable and accounts payable.
- Checking, adjusting, and processing customer billings through the CASS portal.
- Limited financial discrepancies through accurate coordination of accounts payable and accounts receivable, by auditing documents and correcting them accordingly in the system.
- Participated actively in professional trainings to maintain updated knowledge of the system.
- Learning analytical and support systems: Tableau, Salesforce.
- Participated in UAT 1.1 testing, identifying iCargo system faults.
- Completed iCargo Change Champion training, based in the ATL cargo facility.
- Assisted teams with implementing myDCDC, and the new operational system, iCargo.
- Led a WebVision system training based in BRU for three staff members to correct the billing process. Creating billing step-by-step guide for Europe stations.
Lead Agent
Dnata Cargo Ltd.
London, Heathrow
03.2017 - 08.2022
- Leadership and managing people.
- Supervising the daily running of the clerical operation, mainly for Delta Cargo Airlines and Virgin Atlantic, if necessary.
- Supporting other Dnata Departments, i.e. Checking AVI shipments, processing import coastwise trucks, and generating T1 forms.
- Arranging transhipment collections.
- Making decisions and solving problems.
- Prioritising workloads, ensuring that operational needs are met.
- Checking all documentation to ensure safe carriage of cargo, i.e. consignor security declarations, dangerous goods certificates, and Notoc's for captain.
- Supporting and overseeing warehouse operations.
- Ensure cargo is built within operational requirements to minimise offloads due to weight and balance.
- Providing great customer service.
- Organising and supporting members of the team.
Cargo Agent
Dnata Cargo Ltd.
London, Heathrow
07.2016 - 03.2017
- Specialised in Delta Cargo, and Virgin Atlantic airlines.
- Meeting deadlines, and working under pressure.
- Providing communication and documentary support to Virgin Atlantic and Delta Airlines, Freight Forwarders, and other Dnata Cargo Services departments.
- Ensuring all exports travel as booked, in accordance with agreed quality standards.
- Prioritising workloads.
- Ensuring that a high level of customer service standards is maintained, and that cargo is handled efficiently.
- Compliant with health and safety, customs, security, evacuation, and emergency procedures.
- Responsible for checking all documentation to ensure safe carriage of cargo.
- Completion of data inputs for all import, export, and transhipment consignments.
- Using multiple cargo system applications to carry out my duties, ABS, Web Vision, and Voyager.
Production Worker
Photobox Group
London, Park Royal
11.2015 - 07.2016
- Working with production of personalised gifts and promo goods for printing compan
- Packaged products for remote freight onforwarding , ensuring correct goods and labels were included to minimise delays
- Responsible for quality of produced products
Owner
Exclusive Outlet
Leskovac, Serbia
01.2014 - 10.2015
- Monitored accounts payable and receivable status, and delegated tasks as needed.
- Gathered all banking transactions via statements, recorded activity in Excel format, and reconciled balances.
- Prepared payroll reports and examined payroll register to detect errors and improve accounting accuracy.
- Selling apparel, managing stock levels.
- Providing excellent customer service.
Nursery Teacher
Basniowy Swiat
Grabowka, Poland
08.2011 - 08.2013
- Develop children's communication and language skills.
- Inventing games and play to teach early mathematics ideas.
- Produced positive improvements in personal, social, and emotional development.
- Maintained rigorous safeguarding procedures for continued child safety and well-being.
- Developed pupil literacy through positive encouragement in exercises for continued progress.
- Planning educational programming.
- Preparing monthly activity plans.
Assistant Teacher
Care Home
Bialystok, Poland
06.2008 - 06.2011
- Care and assistance with daily activities for handicapped people.
- Organising extracurricular activities.
- Supporting physical and mental health.
Education
Bachelor In Pedagogy - Early School And Kindergarten
University of Bialystok
Bialystok, PolandMaster Of Arts Degree In Pedagogy - Early School And Kindergarten
University of Bialystok
Bialystok, PolandSkills
- Excellent communication and interpersonal skills
- Responsible, fulfils all duties at a professional level
- Committed team player, and team leader
- Has an eye for detail, ensures quality and accuracy
- Self-driven, and able to multitask
- Analytical thinking
- Exceptional planning skills
- Adjustment to changes quickly
- Excellent computer skills and broad knowledge of Microsoft Office
- Leadership, people management
- Excellent knowledge of ABS, Web Vision, and Voyager
- Good knowledge of myDCDC and new operational iCargo systems
Languages
Polish
Native
Serbian
Native
English
Fluent
Affiliations
- reading books
- board games
- hiking
- pets
- traveling
Timeline
Analyst - Cargo Sales and Customer Service UK
Delta Cargo
09.2022 - Current
Lead Agent
Dnata Cargo Ltd.
03.2017 - 08.2022
Cargo Agent
Dnata Cargo Ltd.
07.2016 - 03.2017
Production Worker
Photobox Group
11.2015 - 07.2016
Owner
Exclusive Outlet
01.2014 - 10.2015
Nursery Teacher
Basniowy Swiat
08.2011 - 08.2013
Assistant Teacher
Care Home
06.2008 - 06.2011
Bachelor In Pedagogy - Early School And Kindergarten
University of Bialystok
Master Of Arts Degree In Pedagogy - Early School And Kindergarten
University of Bialystok
Similar Profiles
Asthor J. RubioAsthor J. Rubio
Operations Agent SAP Station at Delta CargoOperations Agent SAP Station at Delta Cargo
Yosseth Estefania Barthelemy PazYosseth Estefania Barthelemy Paz
Comptable / Administratrice at Delta CargoComptable / Administratrice at Delta Cargo
Chad HarrellChad Harrell
Customer Service Representative at Delta CargoCustomer Service Representative at Delta Cargo
Lianna RichmondLianna Richmond
Registered Nurse at Fraser Health AuthorityRegistered Nurse at Fraser Health Authority
Harmanpreet kaurHarmanpreet kaur
Education Assistant at Mission School DistrictEducation Assistant at Mission School District