Milena Ignatova
LONDON,England
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Chef
JD Witherspoon
LONDON
2016.02 - 2024.01
- Maintained strict food health, hygiene and safety standards for ongoing kitchen compliance.
- Monitored kitchen staff and environments to ensure appropriate safety procedures were implemented.
- Prevented allergen cross-contamination through meticulous food preparation, cooking and plating.
- Utilised proper cleaning techniques to sanitise counters and utensils, enabling safe preparation of raw produce.
- Minimised kitchen waste through effective recycling, composting and disposal systems.
Housekeeping supervisor
Cricklewood Lodge Hotel
LONDON
2014.12 - 2018.11
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Prepared rotas to create stable team coverage and meet hotel guest needs.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Completed shift reports for smooth handovers and Back of House operations.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Updated training programmes to enhance employee performance.
- Audited rooms after cleaning to check cleanliness standards.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Laundered items within set timeframes to meet hotel demands.
- Responded quickly to customer requests for linen, towel and toiletry replacements.
- Maintained faultless cleanliness standards to exceed guest expectations and encouratge repeat visits.
Education
Certificate of Higher Education - Interior design
Google course through Coursera
London 08.2021
Skills
- Hospitality service expertise
- Innovative plating techniques
Websites
Certification
- Certified Internet Web Professional
Timeline
Chef
JD Witherspoon
2016.02 - 2024.01
Housekeeping supervisor
Cricklewood Lodge Hotel
2014.12 - 2018.11
Certificate of Higher Education - Interior design
Google course through Coursera