Mileidy Valentina Ortega-De Leon
London
Summary
Results-driven professional with proven ability to thrive in fast-paced settings, demonstrating exceptional time management and conflict resolution skills. Trilingual communication expertise enhances customer relations and service delivery. Focused on creating positive interactions and effectively addressing challenges to support organizational goals.
Overview
4
4
years of professional experience
Work history
Restaurant hostess
Ottolenghi
Hampstead, Camden
2025.05 - 2026.02
- Oversaw reservation system to prevent overbooking and optimise seating.
- Streamlined front house duties to maintain efficient service flow.
- Assisted in coordinating large party bookings to facilitate seamless service delivery.
- Coordinated event logistics to deliver seamless guest experiences.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Restaurant waiter
Ottolenghi
Hampstead, Camden
2023.11 - 2026.02
- Enhanced customer dining experience by providing top-notch service.
- Demonstrated multitasking skills by efficiently managing multiple tables simultaneously, enhancing service delivery.
- Coordinated large group reservations with detail-oriented planning, ensuring seamless dining experiences.
- Dealt efficiently with unexpected situations like food allergies or special requests.
- Maintained high grooming standards and uniform presentation, contributing to positive restaurant image.
- Participated in team training sessions, enhancing overall performance level.
Sales assistant
Rema1000
Oslo
2022.04 - 2023.09
- Managed till operations smoothly, reducing waiting time for customers.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Maintained clean and well-organised displays, contributing to a welcoming store environment.
- Monitored consumer behaviour trends to inform stock and service decisions.
- Handled high-pressure situations calmly, ensuring seamless store operations during peak hours.
Sales assistant
Lekia
Oslo
2021.10 - 2023.06
- Demonstrated products effectively, contributing to increased sales conversions.
- Managed till operations efficiently, minimising customer waiting time and improving service experience.
- Addressed customer needs promptly, enhancing customer loyalty and receiving positive feedback.
- Learnt about new products quickly, providing comprehensive guidance to customers.
Education
Bachelor of Business Administration - Business Management (Marketing)
Middlesex University
London, England 09/2023 -
A-Levels - Law, Sociology and Psychology
Valle Hovin Videregaaende skole
Oslo, Norway 2019.08 - 6 2022
Skills
- Adaptability in fast-paced environments
- Time management
- Patience and composure
- Customer relations
- Conflict resolution
- Trilingual communication
Languages
English
Fluent
Spanish
Fluent
Norwegian
Native
Timeline
Restaurant hostess
Ottolenghi
2025.05 - 2026.02
Restaurant waiter
Ottolenghi
2023.11 - 2026.02
Sales assistant
Rema1000
2022.04 - 2023.09
Sales assistant
Lekia
2021.10 - 2023.06
A-Levels - Law, Sociology and Psychology
Valle Hovin Videregaaende skole
2019.08 - 6 2022
Bachelor of Business Administration - Business Management (Marketing)
Middlesex University
09/2023 -