Mile Ristić

• Responsible for third-party Ground handling agents in CGN, HAJ, LEJ, managing operations with up to 7 daily flights, 280k packages for Import and Export, and 60 lineal trucks.
• Enhanced OTP export from 93% to 99.7% and reduced warehouse delays from 15 to 1, increased headcount efficiency from 91% to 98.6% and reduced leftover packages from 237k to 26k in comparison to Q2, 3 & 4 2022 to Q1, 2 & 3 2023 and ensured 3rd party Customs compliance rate at 99.95% in Germany.
• Improved service level agreement performance bonus from average of 2.2% to 2.9% in 2023.
• Executed business case resulting in gateway closure based on overall performance evaluations, ensured smooth transition of flight rotations without affecting customer experience.
• Key liaison for Amazon Air Ground handling in Germany for operations handling, aircraft up-gauge, down-gauge, line-haul planning, warehouse staffing, and process improvements to meet changing logistic needs.
• Engaged in all contract negotiations with ground handling providers with a proven track of operating cost reduction up to 15% annually while maintaining highest operational standards.

• Coordinated daily operations of 8 aircraft turnarounds, managing up to 250,000 packages during peak times and overseeing a team of up to 250 members in Ramp, Warehouse, and Yard areas.
• Managed and controlled flying program, including flight watch, work organization, and HC planning, as well as the coordination of up to 120 inbound and outbound trucks daily, served as POC for aircraft carriers, regional network operations, customs.
• Oversaw internal quality, operations performance, daily shift reports, and process changes and implementations.
• Analyzed schedule performance and delay statistics to recommend operationally and commercially viable adjustments to maximize customer satisfaction
• Led employee development through performance management, goal setting, feedback, and performance development planning.
• Developed, implemented, and set standards for team email and shift handover procedures, resulting in potential time savings of up to 3 hours per person while ensuring effective information flow and accessibility.

• Conducted audits of GHAs and trucking companies to ensure compliance with handling timelines and company policies.
• Developed and implemented an out-of-lease ULD project in Frankfurt, resulting in monthly savings of 5,000 - 15,000 Euros with regional potential.
• Significantly improved LUC Messaging accuracy from 50% to 96%.
• Monitored station and supplier performance across regions, including GHAs, truckers, and customers, based on KPI levels.
• Established station profiles, evaluated ULD turnaround time, BUPs, trucking movements, and baggage requirements, and set stock levels for each station in the region.

• Coordination with the Police and the Oberbayern officials preparing reports of unlawful interference.

• Monitoring & Coordinating complete Screening operation within the Hub, with approximate tonnage of 300 tons per day and estimated 30 000 boxes, special shipment's required for screening such as AVI, DIP, VAL, Dangerous goods.

• Leading an operational team 50+ people, including third party operational contractors 40+ people.

• Fully conversant with all aspects of Cargo operation's in a Hub Environment.

• Handling staff investigations and security breaches.

• Leading an operational security team 30+ person, including third party security contractors 30+ person.

• Preparing case reports of unlawful interference into cargo shipments.