MILDRED ETIOBHIO
SUTTON IN ASHFIELD,Nottingham
Summary
A skilful, goal oriented and dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
7
7
years of professional experience
Work History
Support Worker
EASYCARE SUPPLIERS UK LTD
Leeds, WEST YORKSHIRE
03.2022 - Current
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Planned, prepared and served meals for clients, strictly following prescribed dietary orders.
Healthcare Assistant
Circle 365 Recruitment Healthcare Agency
Huddersfield, WEST YORKSHIRE
11.2021 - Current
- Residential care of people with learning disability and elderly.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Actively developed professional healthcare competencies through regular training.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Maintained up-to-date patient records to enable care continuity between support providers.
Customer Service Executive
EOE INT'L SERVICES LTD
05.2019 - 09.2021
- Attracting potential customers by answering product and service questions; suggesting information about other products and services
- Build sustainable relationships and engage customers by taking the extra mile
- Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and escalate exceptions to the responsible department
- Follow-up on customer inquiries not immediately resolved
- Responded to and summarised customer complaints and feedback.
Front Desk Executive
DIAMOND BANK PLC
Lagos
01.2018 - 04.2019
- Enhanced guest experience by anticipating needs and preferences,resulting in fewer complaints.
- Facilitated accurate performance assessment, hosting strategy meetings to review key metrics.
- Managed, trained and developed front office staff to consistently exceed individual performance KPIs.
- Reviewed front office log books and guest feedback forms to identify areas needing improvement.
- Performed inspection of public areas and recommended improvements to appropriate departments.
Administrative Officer
Ministry of Education, OYO STATE
03.2017 - 12.2017
- Cultivated and deepened relationships with customers by providing exceptional service.
- Monitored office inventory supplies, re-ordering for service provisions.
- Organised meetings and events guaranteeing professional results.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Handled diary management for smooth-running administration processes.
Brand Consultant
UNILEVER NIGERIA PLC
05.2016 - 05.2017
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
- Planned, implemented and tracked sales and marketing strategies to promote new product lines.
- Developed powerful marketing campaigns to achieve key objectives.
- Developed and implemented favourable pricing strategies, balancing firm objectives with consumer trends.
Education
MSc - Human Resource Management
Leeds Beckett University
2023
BSc - International Studies
University of Benin
2015
GCSEs -
Homat Pivotal College
2008
Nursery -
Confab Children School
Lagos2002
Skills
- SKILL:
- Retention strategies and Telesales
- Customer Service
- Problem solving strength
- Friendly and amiable disposition towards others
- Good Communication skill
- Excellent team player
- Organisational skill
- Multi-tasking; Able to prioritize projects in efficient manner; can multi-task multiple projects to strict deadlines
- Microsoft Office, Microsoft Word, Excel, Power Point and Outlook Express Management
- Accuracy and attention to detail
- L&D strategies
Accomplishments
- Resolved 95% of customer enquiries and complaints (customer service role).
- Increased sales by 20% over nine months as a brand consultant.
- Five years of previous work experience in the industry.
Trainings
V.T.S Health, Safety & Risk Assessment 2021
Skill Acquisition and Entrepreneurship Development ‘17
[In collaboration with National Youth Service Corps]
Unilever Online E-Learning 2016
References
Available upon request
Timeline
Support Worker
EASYCARE SUPPLIERS UK LTD
03.2022 - Current
Healthcare Assistant
Circle 365 Recruitment Healthcare Agency
11.2021 - Current
Customer Service Executive
EOE INT'L SERVICES LTD
05.2019 - 09.2021
Front Desk Executive
DIAMOND BANK PLC
01.2018 - 04.2019
Administrative Officer
Ministry of Education, OYO STATE
03.2017 - 12.2017
Brand Consultant
UNILEVER NIGERIA PLC
05.2016 - 05.2017
MSc - Human Resource Management
Leeds Beckett University
BSc - International Studies
University of Benin
GCSEs -
Homat Pivotal College
Nursery -
Confab Children School
Similar Profiles
Michelle BeetgeMichelle Beetge
Regional Representative South at PASMA (Prefabricated Access Suppliers and Manufacturers Association UKRegional Representative South at PASMA (Prefabricated Access Suppliers and Manufacturers Association UK
Lucian Kayla WynneLucian Kayla Wynne
Receptionist at EasyCare, Men's ClinicReceptionist at EasyCare, Men's Clinic
KEVIN PAYNEKEVIN PAYNE
Brand Manager at APCO Holdings/EasyCare LLCBrand Manager at APCO Holdings/EasyCare LLC