Milan Pohlodko
Chatham,Kent
Summary
A seasoned professional with extensive expertise in cleaning and sanitation, demonstrating proficiency in chemical usage, pest control, and equipment operation. Adept at implementing eco-friendly cleaning techniques and ensuring health and safety compliance, including COSHH training. Proven track record in staff management, training programme delivery, and complaint resolution. Committed to maintaining high housekeeping standards through effective inventory management and budget resource optimisation. Career goals include advancing sustainable cleaning practices while enhancing operational efficiency within the industry.
Overview
21
21
years of professional experience
Work history
Area window cleaning supervisor
NSS
Hastings, East Sussex
2026.01 - Current
- Introduced efficient methods of stain removal resulting in enhanced client satisfaction.
- Upheld company reputation by effectively handling customer complaints and queries related to cleanliness issues.
- Conducted performance evaluations, fostering continuous improvement in cleaning services.
- Developed rosters and assigned duties to maximise staff utilisation.
- Followed environmental regulations in waste disposal activities for safer surroundings.
- Coordinated deep cleaning projects, ensuring timely completion and satisfactory results.
- Handled emergencies promptly ensuring minimal disruption to clients' normal operations.
- Ensured cleanliness standards met with regular inspections of work areas.
- Monitored inventory levels, avoiding shortages or overstocking of cleaning supplies.
- Prepared reports on daily activities for management's review.
- Supervised team members, enhancing overall productivity and effectiveness.
Area service manager
Glen group ltd
London, Kent
2025.01 - 2026.01
- Resolved complex customer issues to enhance overall satisfaction.
- Managed inventory controls, reducing unnecessary expenditure.
- Maintained up-to-date knowledge of industry trends to stay competitive in the market.
- Pioneered innovative solutions for common customer complaints, boosting satisfaction rates significantly.
- Implemented efficient workflows with the use of strategic planning methods.
- Fostered a positive team environment with effective leadership strategies.
- Oversaw recruitment and training initiatives for new staff members ensuring smooth onboarding experience.
- Developed comprehensive service plans, improving client trust and loyalty.
- Facilitated regular team meetings, promoting open communication and collaboration.
- Streamlined operational processes to maximise productivity.
- Led high-performing teams for increased efficiency and productivity.
- Drafted detailed reports on service operations, providing critical insights for management decisions.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
- Identified service gaps, developing plans to strengthen or expand offerings.
- Actioned feedback from service users, resulting in improved satisfaction levels.
- Led and inspired team of [Number] to uphold brand standards and demonstrate professionalism.
- Forged partnerships with other service providers to boost signposting capabilities and diversify services.
- Allocated budgets to govern sensible decision-making with maximum Return On Investment (ROI).
Delivery driver
Amazon
Maidstone, Kent
2023.10 - 2024.12
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Completed emergency deliveries successfully despite challenging conditions.
- Ensured safety by regular vehicle inspections and maintenance.
- Carried out minor vehicle repairs, minimising downtime for maintenance services.
- Handled fragile items carefully, resulting in zero damage complaints.
- Assisted in warehouse organisation to streamline packing process.
Area cleaning manager
Arcus F Sainsbury’s uk
Kent, Kent
2021.01 - 2023.09
- Devised strategic plans, achieved operational efficiency in cleaning tasks.
- Maintained a healthy working environment by promoting hygiene practices within the team.
- Enforced adherence to company policies, led by example in professional conduct.
- Fostered positive relationships with clients through excellent communication skills.
- Handled customer complaints, resulted in enhanced customer relations.
- Upheld company reputation with consistent delivery of quality services.
- Coordinated large-scale cleaning projects to meet tight deadlines.
- Boosted morale amongst cleaning team with regular training sessions.
- Ensured high standards of cleanliness by implementing strict cleaning procedures.
- Facilitated regular training sessions for skill enhancement in employees.
- Improved client satisfaction with timely and efficient cleaning service.
- Inspected cleaning quality to achieve pristine standards.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
- Looked for ways to increase quality of cleaning services.
- Scheduled work shifts to meet cleaning needs and staffing requirements.
- Reported on accidents and investigated incidents to protect staff safety.
- Used excellent problem-solving skills to quickly resolve issues.
- Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
- Minimised wastage by promoting appropriate use of equipment and materials.
- Planned schedule to maximise bookings and deliver deep cleans.
- Specialised in office and retail cleaning services.
- Reviewed work schedules to enhance efficiencies.
- Coordinated cleaning teams to meet daily housekeeping demands.
- Communicated management feedback to improve team performance.
- Kept well-stocked cleaning supplies to meet establishment housekeeping requirements.
- Met health and hygiene regulations through rigorous cleaning rotas.
- Budgeted for cleaning staff and resource requirements.
Area cleaning contract manager
Atalian cleaning service
Maidstone, Kent
2018.03 - 2020.12
- Increased operational efficiency with effective management of contractual agreements.
- Efficiently resolved contractual disputes, maintaining healthy business relationships.
- Revised outdated contracts, resulting in more favourable terms for the organisation.
- Clarified complex contract terms to stakeholders, making decision-making easier for them.
- Enhanced compliance adherence by implementing robust contract management systems.
- Developed strategic vendor relationships to improve product availability and quality.
- Mitigated potential legal disputes through meticulous contract review processes.
- Achieved improved supplier performance through rigorous monitoring and evaluation practices.
- Ensured timely delivery from vendors via stringent enforcement of delivery clauses in contracts.
- Negotiated comprehensive contracts that benefited the company by reducing costs and risks.
- Managed and updated workload tracker to plan and monitor site activities.
- Reported on site costs and quality and quantity of project output.
- Represented organisation in external negotiations with diverse set of customers.
- Conducted site surveys, visits and inspections ahead of deadlines.
- Guaranteed site welfare conditions met HSE guidelines to promote compliance.
- Placed and managed subcontractor orders based on project needs.
- Led and motivated multiple on-site teams to achieve project deliverables.
- Coached and mentored junior employees, delivering guidance and building strong, capable teams.
- Led teams in providing customer-focused, cost-effective, and efficient service to clientele.
- Recruited, developed and motivated new hires, expertly building and managing dedicated team of [Number] staff.
Store assistant
Aldi
Maidstone, Kent
2016.12 - 2018.02
- Processed transactions swiftly to reduce customer waiting time.
- Troubleshot register issues promptly, minimising disruption of service.
- Directed customers towards desired merchandise successfully reducing search time.
- Increased sales through suggestive selling techniques.
- Improved product availability by effectively restocking shelves.
- Packed purchased goods carefully, preventing potential damage.
- Assisted customers, resulting in a positive shopping experience.
- Supported colleagues during peak hours for efficient checkout process.
Area cleaning manager
Tcfm management new look store
Kent, Kent
2013.12 - 2016.11
- Maintained a healthy working environment by promoting hygiene practices within the team.
- Adhered strictly to environmental guidelines during waste disposal.
- Streamlined operations for effective resource allocation by introducing modern cleaning equipment.
- Ensured high standards of cleanliness by implementing strict cleaning procedures.
- Responded proactively to changing housekeeping requirements.
- Changed linen and made up guest beds ahead of check-in.
- Budgeted for cleaning staff and resource requirements.
- Escalated issues and complaints for prompt management resolution.
- Assessed performance metrics to improve overall service quality.
- Improved client satisfaction with timely and efficient cleaning service.
- Conducted routine inspections to ensure compliance with health and safety regulations.
- Upheld company reputation with consistent delivery of quality services.
- Coordinated large-scale cleaning projects to meet tight deadlines.
- Inspected cleaning quality to achieve pristine standards.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Looked for ways to increase quality of cleaning services.
- Reported on accidents and investigated incidents to protect staff safety.
Cleaning manager
Tcfm management Sainsbury’s
Chatham, Kent
2011.02 - 2013.11
- Assessed performance of cleaners, providing feedback for improvement.
- Execute deep-cleaning tasks as required, maximising cleanliness levels.
- Developed rotas considering cleaner's preferences and company needs.
- Ensured highest hygiene standards for client satisfaction.
- Monitored use of cleaning materials, reducing unnecessary wastage.
- Prepared reports regarding cleaning operations, keeping management informed about issues or concerns.
- Collaborated with management in recruitment and training of new staff members.
- Fostered positive relationships with clients through strong communication skills.
- Coordinated with other staff members for streamlined operations.
- Enhanced customer experience by maintaining a tidy atmosphere at all times.
- Managed the timely completion of tasks to maintain cleanliness and orderliness.
Restaurant manager
Royal tandoori
Chatham, Kent
2010.01 - 2010.12
- Increased table turnover rate with efficient floor management.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Innovated promotional strategies, raised brand awareness in local community.
- Developed relationships with suppliers for better inventory management.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Trained new team members, enhanced service quality.
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
Self employed letting agents
M.P property management
Chatham, Kent
2005.03 - 2007.12
- Organised regular property inspections to maintain property standards.
- Conducted comprehensive market research to identify potential rental opportunities.
- Kept meticulous records of all transactions, ensured compliance with regulatory bodies,.
- Conducted thorough tenant screenings for safer lettings,.
- Managed property viewings for potential tenants, increased interest in available properties.
- Prepared timely reports on property status, kept landlords informed about their investment condition,.
- Built strong relationships with landlords and tenants alike through excellent communication skills.
- Developed marketing strategies for properties, enhanced visibility in the competitive market.
- Delivering excellent customer service resulted in repeat business from satisfied clients,.
Skills
- Chemical usage knowledge
- Dusting techniques
- Pest control understanding
- Vacuuming expertise
- Decision-Making competence
- Equipment operation knowledge
- Fire safety awareness
- Restroom maintenance
- Knowledge of cleaning chemicals
- Hazardous material disposal
- COSHH trained
- Supervisory expertise
- Workplace inspection
- Decision-Making capabilities
- Sanitation techniques
- Deep clean execution
- Waste disposal expertise
- Pressure washer usage
- Window cleaning expertise
- Adaptability in methods
- Delegation competence
- Efficient organisation
- Eco-Friendly cleaning techniques
- Health and safety consciousness
- Floor care proficiency
- Floor care expertise
- Health and Safety Compliance
- Inventory management
- Staff training
- Complaint resolution
- Payroll
- Cleaning personnel recruitment
- End of Tenancy cleaning
- COSHH
- Stock control
- Kitchen deep cleaning
- Budget and resource management
- Stock inventory management
- Staff management
- Training and mentoring
- Excellent organisation
- Health and safety training
- Surface polishing
- Cleaning product stock control
- Upholstery Cleaning
- Quality Control Analysis
- Floor buffing
- Compliance reporting
- Inventory monitoring
- Compliance audits
- Deep cleaning
- Training programme delivery
- Health and Safety regulations
- Staff supervision
- Window washing
- Workforce planning
- Carpet cleaning
- Cleaning inspections
- Waste disposal
- COVID-19 procedural implementation
- Rota management
- Health and Safety reporting
- HR practices
- Communication proficiency
- Chemical use knowledge
- Empathy towards staff
- Housekeeping standards enforcement
- Cleaning techniques expertise
- Housekeeping standards
Languages
Slovak
Intermediate
Czech
Intermediate
Polish
Beginner
Russian
Beginner
Timeline
Area window cleaning supervisor
NSS
2026.01 - Current
Area service manager
Glen group ltd
2025.01 - 2026.01
Delivery driver
Amazon
2023.10 - 2024.12
Area cleaning manager
Arcus F Sainsbury’s uk
2021.01 - 2023.09
Area cleaning contract manager
Atalian cleaning service
2018.03 - 2020.12
Store assistant
Aldi
2016.12 - 2018.02
Area cleaning manager
Tcfm management new look store
2013.12 - 2016.11
Cleaning manager
Tcfm management Sainsbury’s
2011.02 - 2013.11
Restaurant manager
Royal tandoori
2010.01 - 2010.12
Self employed letting agents
M.P property management
2005.03 - 2007.12