Milan Kumar Limbu
Harlington
Summary
MA Human Resource Management (CIPD Level 7) graduate and MBA holder with a strong academic foundation in strategic human resource management, recruitment and selection, employee relations law, performance management, and business management. Experienced in administration, hospitality, customer service, employment screening, and financial consulting, with the ability to build effective working relationships and adapt to diverse environments. Strengthened practical HR knowledge through recruitment workshops and by working as HR Director in a business simulation game, where the team achieved first place through effective collaboration and strategic decision-making. A motivated, organised and detail-oriented professional with excellent communication, problem-solving and interpersonal skills, seeking to make a positive contribution while developing a successful career in Human Resources.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
Work history
Receptionist
Montcalm East, Autograph Collection
London
2026.06 - Current
- Welcomed guests on arrival and ensured a smooth and efficient check-in and check-out process.
- Responded to guest enquiries professionally, providing information and resolving concerns promptly.
- Managed room reservations, updated guest records, and maintained accurate front desk documentation.
- Worked closely with housekeeping and other departments to ensure rooms were ready and guest requests were met.
- Processed guest payments and maintained accurate billing records.
- Supported the successful day-to-day operations of a newly opened hotel by maintaining high standards of customer service and teamwork.
Customer Service Representative-Helper (Part-Time)
Aviation Personnel (Ethos Farm)
Heathrow Airport
2025.06 - 2026.06
- Greet and assist passengers with directions and information.
- Help with check-in, boarding, and baggage queries.
- Resolve passenger issues and support those with special needs.
- Maintain professionalism and work well in a team.
- Support airport operations and retail areas as needed.
Guest Service Assistant (Part-Time)
Holiday Inn Express
West Ealing
2025.10 - 2026.06
- Welcome guests warmly as they arrive for breakfast, providing a friendly and attentive first point of contact.
- Engage guests in friendly conversation to ensure they are enjoying their stay and the breakfast experience, offering assistance whenever needed.
- Maintain the breakfast buffet, replenishing food items, beverages, cutlery, and condiments throughout service.
- Monitor food quality and presentation, ensuring items are fresh, appealing, and aligned with hotel standards.
- Handle basic kitchen tasks, such as preparing simple items, refilling coffee machines, or organising stock.
Receptionist/Administration (Part-Time)
Pow Muay Thai and Fitness
Sheung Wan
2024.09 - 2024.10
- Monitored cash balances and maintained accurate financial records.
- Handled client enquiries and ensured a high standard of customer service.
- Updated schedules, input daily records in Excel, and generated receipts.
- Managed filing, email correspondence, and daily sales activities.
- Processed cash transactions accurately and credit card payments with accuracy.
Security Officer
Gurkhas Ekta Security Services Limited
2021.11 - 2024.09
- Greet, assist, and provide information to residents and visitors, maintaining a visible and approachable security presence.
- Monitor and patrol assigned areas to prevent unauthorized access and ensure the safety of people, property, and assets.
- Respond to and report security incidents, suspicious activities, and emergencies promptly to supervisors or relevant authorities.
- Monitor CCTV and other security systems to detect suspicious activity, unauthorized entry, or security breaches.
Receptionist/Administration
Pow Muay Thai and Fitness
Sheung Wan
2024.01 - 2024.06
- Monitored cash balances and maintained accurate financial records.
- Handled client enquiries and ensured a high standard of customer service.
- Updated schedules, input daily records in Excel, and generated receipts.
- Managed filing, email correspondence, and daily sales activities.
- Handled cash and credit card payments with accuracy.
Financial Consultant
AXA China Region Insurance Company Limited
Tsim Sha Tsui
2021.05 - 2023.09
- Built strong relationships with clients while advising them on insurance and savings plans.
- Conducted financial consultations and tailored solutions to meet individual client needs.
- Assisted clients in achieving their financial goals with personalised strategies.
- Conducted detailed financial analyses to determine the best options for clients.
Employment Screening Trainee
eeVoices Limited
Kowloon Bay
2023.01 - 2023.06
- Conducted detailed background checks, including criminal and civil records, across various countries.
- Accurately inputted candidate information into the system, while maintaining strict confidentiality.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Tutor (Part-Time)
New Vision Education Centre
Tsuen Wan
2021.03 - 2021.05
- Taught English, Mathematics, and General Studies to students of various age groups.
- Motivated students to achieve their academic goals with innovative teaching methods.
- Engaged actively with students to build confidence in subject matter, and help improve study methods.
Internship (Loan Department)
Rastriya Banijya Bank Limited
Kathmandu
2017.01 - 2017.02
- Recorded customer information for loan processing.
- Gained experience, exposure, and knowledge of career-specific procedures and systems.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Internship (Customer Service Department)
Prime Commercial Bank Limited
Biratnagar
2015.08 - 2015.10
- Assisted clients in opening bank accounts and resolving queries.
- Maximised customer satisfaction by resolving service issues promptly.
- Maintained a constant presence at the front counter to receive enquiries.
Education
MA - Human Resource Management, CIPD Level 7
University of West London
Ealing, West London 2025.02 - 2026.06
Master of Business Administration (MBA) - Business Administration, Human Resource Management
Himalayan WhiteHouse International College (Purbanchal University)
Kathmandu, Nepal 2016.09 - 2019.10
Bachelor of Business Administration (BBA) - Business Administration
South Asian School of Tourism And Hotel Management (Purbanchal University)
Biratnagar, Nepal 2011.11 - 2016.09
Higher Secondary Education Board (HSEB) - Accountancy, Management
Summit Higher Secondary School
Dharan, Nepal 2008.06 - 2011.02
School Leaving Certificate (SLC) - English, Science, Mathematics
Satya Shishu Niketan Boarding School
Dharan, Nepal 2007.04 - 2008.06
Skills
- Multitasking
- Microsoft Office (Excel, Word, Outlook, Teams, and PowerPoint)
- Customer Service
- Workforce management
- Teamwork and Communication
- HR Administration
- Insurance/Financial Consultant
- Recruitment
- Sales
- Security systems
- Tutoring
- CV Screening and Candidate Assessment
- Receptionist
- Time Management
Languages
English
Fluent
Hindi
Intermediate
Nepali
Native
References
References available upon request.
Hobbies
Hiking, Travelling, Cooking, Listening Music, Exercise, Workouts, Yoga
Courses
- Advanced Office Package Feb 2017
- Accounting Tally Oct 2016
- Digital Marketing and Entrepreneurship May 2018
- QASRS Basic Security Training (QF Level 1) Feb 2021
- Insurance Intermediaries Qualifying Examination Apr 2021
- Food and Hygiene Training 2025
- Health and Safety Training 2025
- First Aid Training 2025
Timeline
Receptionist
Montcalm East, Autograph Collection
2026.06 - Current
Guest Service Assistant (Part-Time)
Holiday Inn Express
2025.10 - 2026.06
Customer Service Representative-Helper (Part-Time)
Aviation Personnel (Ethos Farm)
2025.06 - 2026.06
MA - Human Resource Management, CIPD Level 7
University of West London
2025.02 - 2026.06
Receptionist/Administration (Part-Time)
Pow Muay Thai and Fitness
2024.09 - 2024.10
Receptionist/Administration
Pow Muay Thai and Fitness
2024.01 - 2024.06
Employment Screening Trainee
eeVoices Limited
2023.01 - 2023.06
Security Officer
Gurkhas Ekta Security Services Limited
2021.11 - 2024.09
Financial Consultant
AXA China Region Insurance Company Limited
2021.05 - 2023.09
Tutor (Part-Time)
New Vision Education Centre
2021.03 - 2021.05
Internship (Loan Department)
Rastriya Banijya Bank Limited
2017.01 - 2017.02
Master of Business Administration (MBA) - Business Administration, Human Resource Management
Himalayan WhiteHouse International College (Purbanchal University)
2016.09 - 2019.10
Internship (Customer Service Department)
Prime Commercial Bank Limited
2015.08 - 2015.10
Bachelor of Business Administration (BBA) - Business Administration
South Asian School of Tourism And Hotel Management (Purbanchal University)
2011.11 - 2016.09
Higher Secondary Education Board (HSEB) - Accountancy, Management
Summit Higher Secondary School
2008.06 - 2011.02
School Leaving Certificate (SLC) - English, Science, Mathematics
Satya Shishu Niketan Boarding School
2007.04 - 2008.06