Milan Harper
Leeds,West Yorkshire
Summary
Operations professional with extensive experience in process-driven environments, specializing in SAP issue resolution and meticulous record keeping. Demonstrates quick adaptability to technical systems and maintains composure under pressure in fast-paced warehouse and production settings. Recognized for consistent performance, strong safety awareness, and a practical, hands-on approach to challenges.
Overview
2027
2027
years of professional experience
Work History
Freelance Consultant
Self-employed
- 07.2026
- Delivered better workflow organisation for small businesses by resolving daily issues.
- Improved operational outcomes by guiding decision-making using organised process reviews.
- Supported manufacturing quality by learning pigments and masterbatch production methods.
- Raised service consistency by delivering structured communication guidance for improvements.
- Strengthened customer experience through clear service updates and process support.
Channel Lead (Wholesale / Dealer Channel)
VOW Wholesale
- Coordinated day-to-day workflows across £20m+ wholesale channel.
- Handled stock-related issues and made time-sensitive decisions calmly.
- Maintained accurate reporting and records for planning and risk awareness.
National Account Manager
VOW Wholesale
- Improved service delivery by coordinating resolution with commercial and service teams.
- Reduced repeat incidents by producing structured reports, action logs, risk summaries.
- Strengthened process reliability by identifying practical solutions to service issues.
Customer Service Advisor
Banner / VOW Group
- Delivered high-volume frontline support while triaging complex issues under pressure.
- Owned structured processes and kept records accurate for audit-ready traceability.
Account Manager – New Business & Solutions
Telecom Solutions
- Directed service delivery compliance and managed adherence to timescales.
- Reviewed service plans with operational teams and partner providers to align delivery.
- Owned accountability for compliance outcomes across service delivery partners.
Account Director
First Point Communications
- Strengthened long-term relationships by delivering consistent, clear communication.
- Supported smooth service delivery by adapting professionally to changing environments.
- Improved efficiency by staying organised when day-to-day priorities changed.
Education
GCSEs - English, Maths
Skills
- Warehouse and production support
- SAP order processing
- Process and system troubleshooting
- Risk awareness and compliance
- Data accuracy and record keeping
- Problem solving and issue resolution
- Teamwork and communication
- Operational decision making
TECHNICAL SKILLS
01-2025
Timeline
Freelance Consultant
Self-employed
- 07.2026
Channel Lead (Wholesale / Dealer Channel)
VOW Wholesale
National Account Manager
VOW Wholesale
Customer Service Advisor
Banner / VOW Group
Account Manager – New Business & Solutions
Telecom Solutions
Account Director
First Point Communications