MIKI KNOTT
Roughton,Norfolk
Summary
Results-driven professional with extensive experience in customer service and team management. Proven track record in coaching, mentoring, and developing high-performing teams. Recognized for the ability to quickly learn new concepts, adapt to changing environments, and apply a diverse skill set to improve processes and performance. Strong time management and interpersonal skills support effective collaboration and consistently high levels of customer satisfaction. Passionate about continuous learning and self-improvement, always seeking new challenges to grow and excel in the role.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Duty manager
Seacroft - caravan and motor home club
East Runton, Norfolk
03.2025 - Current
- Delivered exceptional customer service through effective communication.
- Promoted safe working environment by strictly enforcing health and safety regulations.
- Coordinated staff schedules to optimise productivity and efficiency.
- Oversaw daily operations, delegating tasks for seamless workflow.
- Ensured adherence to company policies to maintain operational excellence.
- Resolved customer issues promptly, enhancing satisfaction and retention rates.
- Conducted training sessions for new employees, improving team competence.
- Managed inventory and stock levels, ensuring product availability and minimising wastage.
Kickboxing/karate Junior Coach
NGMA
01.2020 - 09.2025
- Qualified Junior Coach at a local martial arts club, working with children aged 3–12 in both karate and kickboxing. Responsible for leading parts of training sessions, supporting skill development, and fostering a positive and inclusive learning environment. Act as a mentor by buddying up with new students to help them settle in and build confidence. Maintain regular communication with parents to ensure they and their children have a rewarding and engaging experience at the club. This role has strengthened my leadership, communication, and organisational skills, while deepening my passion for personal development and coaching others.
General Assistant
seacroft- caravan and motor home club
East Runton, Norfolk
04.2023 - 02.2025
- Ensured exceptional customer satisfaction by serving alcoholic and soft beverages.
- Managed table service, taking orders to enhance dining experiences.
- Addressed customer complaints calmly to resolve disputes effectively.
- Maintained cleanliness through polishing glasses and managing pot wash tasks.
- Tapped and changed barrels and kegs for uninterrupted service delivery.
- Prepared desserts to contribute to menu variety and customer enjoyment.
- Processed cash and card payments accurately.
- Checked stock levels regularly to maintain full inventory.
Waitress
Mary Jane's
Cromer
01.2020 - 01.2023
- Worked for three years in both front-of-house and kitchen roles, gaining well-rounded experience in a busy hospitality environment. Responsibilities included waitressing, food preparation, and operating the till using both cash and card payments. Regularly interacted with a wide range of customers, consistently handling enquiries and resolving issues in a calm and professional manner. Developed strong communication, teamwork, and multitasking skills while maintaining high standards of service under pressure.
Waitress
New Inn
Roughton
01.2022 - 01.2022
- Provided front-of-house service in both bar and restaurant settings, including pouring pints, serving food and beverages, and ensuring a welcoming atmosphere for guests. Handled transactions confidently using cash, card, and till systems. Developed strong customer service and time management skills while working in a fast-paced, team-oriented environment.
Education
GCSE - Sociology and Psychology
City College Norwich
Norwich, EnglandBTEC - Sport and exercise science
Paston college
North Walsham, Norfolk 2023 - 08/2025
Skills
- Strong background in customer service, with the ability to stay calm and professional when resolving customer concerns
- Quick to learn new systems, processes, and responsibilities
- Excellent communication skills with a friendly and approachable manner
- Confident in building positive relationships with customers and team members
- Reliable and punctual, with a strong commitment to good time management
- Coaching experience
- Experienced in supervising staff and creating effective rotas and schedules
- Skilled in cash handling, cashing up, banking, ordering stock, and general operations management
Accomplishments
I have completed both bronze and silver Duke of Edinburgh awards.
I have a brown belt in kickboxing and Karate and am aiming to achieve higher in the future with NGMA.
I am first aid trained
Certification
I am first aid trained
I have a clean and valid UK driving licence
Volunteer
Hallswood Animal Sanctuary - Volunteer Hedgehog Fosterer - 2019 - 2022
I have volunteered at Hallswood, helping to look after the animals there and have also fostered 15 hedgehogs at home, nurturing them until they are ready to be re-released.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Duty manager
Seacroft - caravan and motor home club
03.2025 - Current
General Assistant
seacroft- caravan and motor home club
04.2023 - 02.2025
Waitress
New Inn
01.2022 - 01.2022
Kickboxing/karate Junior Coach
NGMA
01.2020 - 09.2025
Waitress
Mary Jane's
01.2020 - 01.2023
GCSE - Sociology and Psychology
City College Norwich
BTEC - Sport and exercise science
Paston college
2023 - 08/2025