Miki Friend
London
Summary
Offering strong leadership and decision-making abilities. Experienced in team collaboration, customer satisfaction, and working under pressure. Ready to use and develop communication, organisational, and problem-solving skills.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
National Chair
Noam Masorti Youth
London
08.2022 - 08.2024
- Managed a team of professional youth workers to develop and deliver high quality programming at residential and non-residential events for young people aged 4-20 years.
- Fostering a lighthearted and inclusive atmosphere for my team, particularly in moments of high pressure.
- Creating a menu and catering for multiple events for up to 50 people.
- Managing up to 130 volunteers, including delivering safeguarding and pastoral care training.
- Developing and delivering fun and informal youth engagement services within different communities.
Food delivery driver
One Delivery Cornwall
Falmouth, Cornwall
10.2020 - 02.2022
- Improved customer satisfaction by ensuring timely food delivery.
- Maintained excellent hygiene whilst handling customers' orders.
- Enhanced rapport with frequent customers to ensure repeat business.
- Communicated effectively with restaurant and management for smooth operations.
- Handled cash transactions accurately, maintaining financial integrity.
- Worked flexible hours including weekends and holidays to meet business requirements.
Hairdressing assistant
Capelli 32
London
08.2016 - 02.2019
- Maintained clean, hygienic salon environment for optimal client comfort.
- Strengthened relationships with clients through friendly conversation during appointments.
- Facilitated efficient scheduling of appointments using salon software systems.
- Handled cash transactions professionally, ensuring accurate accounting at the end of each day.
- Shampooed, conditioned and toned clients hair to professional standards.
- Checked on customers throughout long appointments, maintaining continued comfort, including preparing hot drinks.
Education
Bachelor of Science - Zoology
University of Exeter
Falmouth, Cornwall 09.2019 - 05.2022
Skills
- Customer relations management
- Leadership skills
- Cash handling competence
- CPR/First Aid certified
- DBS check clearance
- Event photography
Affiliations
- Illustration and photography
- Swimming and scuba diving
References
References available upon request.
Timeline
National Chair
Noam Masorti Youth
08.2022 - 08.2024
Food delivery driver
One Delivery Cornwall
10.2020 - 02.2022
Bachelor of Science - Zoology
University of Exeter
09.2019 - 05.2022
Hairdressing assistant
Capelli 32
08.2016 - 02.2019
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