Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Mikhail Hussain

Birmingham

Summary

Reliable, friendly and hardworking Customer Service professional who quickly learns and masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven a track record of building client rapport.

Overview

3
3
years of professional experience

Work History

Barista

Triiio
724 Yardley Wood Rd, Billesley, Birmingham B13 0HY
10.2025 - 04.2026
  • Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
  • Cleaned and sanitised work areas, utensils and equipment.
  • Delivered exceptional customer service, responding to enquiries and offering recommendations on beverage selections.
  • Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
  • Paid attention to customer feedback regarding menu offerings and recommended changes, improvements and new menu items.

Sales Assistant

Mansuri Schoolwear
764 Stratford Rd, Birmingham B11 4BP
06.2023 - 09.2025
  • Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
  • Assisted customers in selecting products, offering detailed advice to meet their needs.
  • Assisted customers in locating products and provided detailed information to enhance shopping experience.
  • Collaborated with team members to achieve sales targets and contribute to store success.
  • Handled customer returns, refunds and exchanges at customer service desk.
  • Participated in staff training sessions, continually improving product knowledge and sales techniques.

Education

A-Levels - Maths, Chemistry, Economics

Solihull Sixth Form College
Solihull
2024 - 2026

Skills

  • Beverage preparation
  • Till and cash handling
  • Shelf stocking
  • Customer engagement
  • Customer interaction
  • Time management
  • Problem solving
  • Quick learner
  • Optimistic approach

Interests

  • Regular gym training and fitness
  • Playing football and being part of a team

Timeline

Barista

Triiio
10.2025 - 04.2026

Sales Assistant

Mansuri Schoolwear
06.2023 - 09.2025

A-Levels - Maths, Chemistry, Economics

Solihull Sixth Form College
2024 - 2026
Mikhail Hussain