Mikhail Getahun
London
Summary
Customer-focused graduate with hands-on experience in fast-paced retail and customer service environments. Skilled in delivering high-quality service, processing cash and card transactions, and supporting efficient day-to-day store operations. A reliable team player with strong communication skills, attention to detail, and the ability to remain organised and effective under pressure.
Overview
4
4
years of professional experience
Work history
Bar Cashier
Sodexo Live!
Fulham Pier
2025.10 - 2026.07
- Deliver fast, friendly bar service during Fulham FC matchdays and large-scale events.
- Process cash and card transactions accurately and responsibly using tills and card machines.
- Collaborated with team members to deliver efficient service during busy periods.
- Assisted with stock replenishment and maintained clean, organised bar area.
Delivery driver
Amazon Flex
London
2025.08 - Current
- Collected, loaded, and delivered customer orders while meeting strict delivery deadlines.
- Planned and followed optimal delivery routes to maximise efficiency and ensure on-time deliveries.
- Delivered packages with accuracy and professionalism to uphold customer service standards.
- Enhanced client satisfaction through prompt and accurate package delivery.
- Handled customer complaints efficiently to ensure a positive experience.
Student Ambassador
Loughborough University
2022.11 - 2024.11
- Represented university during open and applicant days, delivering engaging campus tours and informative sessions that enhanced visitor experience.
- Enhanced interpersonal, communication and presentation skills through interactions with diverse audiences, improving ability to connect with prospective students.
- Completed assigned tasks successfully while adhering to strict deadlines.
- Performed daily responsibilities with attention to detail and time management.
- Acquired and utilised new skills promptly to enhance overall task performance.
Customer Service Assistant
Joli Borough Market
2023.06 - 2023.08
- Delivered friendly customer service while interacting with diverse customers and managing numerous card and cash transactions in a fast-paced environment.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Organised and arranged stock to ensure products were neatly displayed for customers, enhancing shopping experience.
- Arranged stock in designated areas to maintain order and accessibility. shelves neatly to improve the overall appearance of the shop floor.
Education
BEng (Hons) - Materials, Science, and Engineering
Loughborough University
Loughborough, Leicestershire 10/2022 - 07/2025
A-levels - Maths(B), Chemistry(B) and Physics(C)
Drayton Manor High School
London 9 2020 - 6 2022
Skills
- Cash handling
- Cash register operation
- Card payment processes
- Food safety regulations
- Customer service and client interaction
- Teamwork in fast-paced environments
- Work under pressure
- Time management
- Verbal communication
ADDITIONAL INFORMATION
- Comfortable working flexible hours, including weekends and busy trading periods.
- Mentored first year university students with regard to navigating their degree, helping them settle into the department and giving them advice on a variety of things.
- Strong work ethic with a positive and approachable attitude.
- Interests include gym, cycling, football, travel, and learning about different cultures
Affiliations
- Fitness and sports
- Travelling and exploring new cultures
- Socialising and meeting new people
- Enjoy watching films and TV shows, as well as reading books
Languages
English
Native
Amharic
Intermediate
Timeline
Bar Cashier
Sodexo Live!
2025.10 - 2026.07
Delivery driver
Amazon Flex
2025.08 - Current
Customer Service Assistant
Joli Borough Market
2023.06 - 2023.08
Student Ambassador
Loughborough University
2022.11 - 2024.11
A-levels - Maths(B), Chemistry(B) and Physics(C)
Drayton Manor High School
9 2020 - 6 2022
BEng (Hons) - Materials, Science, and Engineering
Loughborough University
10/2022 - 07/2025