Mikhaiela Tikhu

• Delivered excellent client and supplier communication by promptly handling enquiries via phone and email.

• Coordinated and managed over 150 tasks and projects for key clients, including handling quotes and prioritising effectively to ensure timely and high-quality service delivery.

• Led regular client meetings to provide transparent progress updates and address concerns, strengthening client relationships.

• Regularly resolved invoice queries by liaising with clients, suppliers, and internal teams to ensure accurate and timely billing.

• Facilitated client system training and supported staff onboarding by providing clear process guidance, system knowledge, and day-to-day support.

• Efficiently handled high-volume orders and guest reservations, delivering smooth, customer-focused service in a fast-paced environment.
• Received commendations for outstanding customer service and teamwork, as well as for problem-solving abilities.

• Structured and delivered online courses to adult learners, supporting citizenship, exam success, and practical fluency through immersive lessons in culture, communication, and professional language use.
• Aided with citizenship application procedures by organising necessary documents, ensuring all the official requirements are met.

• Translated a wide range of materials across different projects, including legal documents, articles, and datasheets.
• Provided interpretation services during business meetings and art exhibitions.

• Coordinated a variety of engaging school events.
• Planned and conducted lessons and maintained student documentation.