MIKEY CHAN
Birmingham,West midland
Summary
A highly skilled professional with expertise in customer service excellence, effective communication, and problem-solving. Holds certifications in food hygiene awareness and first aid, demonstrating a commitment to safety and quality standards. Proven ability to lead teams and manage projects with flexibility and adaptability, leveraging negotiation and influence skills to achieve business objectives. Adept at presentation and public speaking, with a strong foundation in business and market analysis, sales, marketing knowledge, technology, computing skills, and physical stamina.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work history
Sales Associate
Selfridge
Birmingham, West Midland
2021.05 - 2025.05
- Provided bespoke customer service to high-net-worth individuals, maintaining brand prestige.
- Consistently exceeded KPIs through strategic upselling and product knowledge.
- Built strong client relationships, resulting in repeat business and customer loyalty.
- Worked closely with team members to meet and exceed sales targets in a high-pressure environment.
- Engaged in continuous professional development through regular training on luxury branding and customer experience.
- Managed inventory, minimising stock shortages or overages.
- Prepared daily sales reports for managerial review and feedback.
Waiter
Griller Spot Restaurant
Hong Kong, Kowloon
2016.05 - 2016.10
- Delivered premium-level service in a fast-paced, upscale dining environment, ensuring guest satisfaction and retention.
- Maintained expert knowledge of gourmet cuisine and wine pairings to provide tailored recommendations.
- Collaborated effectively with kitchen and bar teams to ensure timely and coordinated service.
- Managed VIP and international clientele with cultural awareness, discretion, and professionalism.
- Trained in silver service, wine presentation, and allergen safety to uphold top-tier service standards.
Food and beverages manager
Xing Fu Tang
Birmingham, West Midland
2020.10 - 2021.02
- Delivered friendly, efficient service to a diverse customer base in a high-volume bubble tea shop, consistently maintaining a welcoming atmosphere.
- Prepared a wide range of bubble tea beverages with precision and attention to presentation, ensuring high product consistency and customer satisfaction.
- Managed POS transactions, handled cash and card payments accurately, and ensured smooth flow during peak hours.
- Provided menu guidance to customers, upselling toppings and premium options to increase daily sales.
- Maintained cleanliness and organisation of preparation and customer service areas in line with food hygiene regulations.
- Monitored stock levels, assisted in inventory restocking, and ensured availability of key ingredients.
- Trained new team members on drink preparation, store protocols, and customer service expectations.
- Quickly adapted to changing demands and multitasked under pressure during rush periods while maintaining product quality.
Education
MSc - Business and Management
Aston University
Birmingham, BIR 2021.09 - 2022.05
BSc - Business and Marketing
University of Coventry
Coventry, COV 2018.09 - 2021.05
Foundation Degree - Science
Coventry University
Coventry, COV 2016.05 - 2017.07
A-Levels - Business Management
Ellsmere College
Ellesmere, SHR 2014.09 - 2016.04
GCSEs -
The Park School
Yeovil, SOM 2012.01 - 2014.06
Skills
- Food Hygiene Awareness Certificate
- First Aid Certified
- Customer Service Excellence
- Effective Communication
- Problem Solving & Decision Making
- Negotiation & Influence
- Flexibility & Adaptability
- Team Leadership & Management
- Presentation & Public Speaking
- Business & Market Analysis
- Sales & Marketing Knowledge
- Technology & Computing Skills
- Physical Stamina
Languages
Chinese (Cantonese)
Native
Chinese (Mandarin)
Native
English
Fluent
Timeline
MSc - Business and Management
Aston University
2021.09 - 2022.05
Sales Associate
Selfridge
2021.05 - 2025.05
Food and beverages manager
Xing Fu Tang
2020.10 - 2021.02
BSc - Business and Marketing
University of Coventry
2018.09 - 2021.05
Waiter
Griller Spot Restaurant
2016.05 - 2016.10
Foundation Degree - Science
Coventry University
2016.05 - 2017.07
A-Levels - Business Management
Ellsmere College
2014.09 - 2016.04
GCSEs -
The Park School
2012.01 - 2014.06