MIKE JUNIOR O EMEH
WISBECH,Cambridgeshire
Summary
Mike is dynamic and a self motivated Business Manager with 8 years of experience in banking. He is recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. He is resourceful and well-organised with excellent leadership and team-building record. He is a member of the following bodies;
The Royal Institute of International Affairs (Chatham House)
The San Diego Diplomacy Council
The African Association of Public Administration and Management (AAPAM)
The Academic Council of the United Nations System (ACUNS)
Mike is sure to put his best foot forward in carrying out his deliverables once given opportunity.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
Work history
Care and support worker
Norse Care Group
WISBECH, Cambridgeshire
03.2023 - Current
- Updated first aid training to protect client welfare.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
- Documented accurate and updated caseload records and reports to streamline process.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
Residential childcare worker
Cambian Group
WISBECH, Cambridgeshire
02.2023 - Current
- Reported suspicion, evidence or allegations of violence or child protection issues.
- Facilitated smooth residence operations, producing and maintaining high-quality records.
- Formed trusting relationships with children, working flexibly to adapt to changing and challenging individual needs.
- Maintained compliance with all regulatory and safeguarding procedures.
- Provided 1:1 support, guiding young people in addressing past and present difficulties.
- Drafted reports detailing progress, challenges and recommended interventions.
- Responded to changing social, emotional and mental health needs for responsive child support.
- Maintained up-to-date knowledge of residential childcare policy, practice and legislation to support compliance.
Business Manager
FirstBank Gambia
38 Kairaba Avenue, Serrekunda, The Gambia
11.2017 - 09.2022
- Boosted outreach and drove market interest by creating innovative marketing plans and strategies.
- Increased new business connections and revenue generation opportunities by improving networking strategies.
- Enhanced operations and implemented technological innovations in collaboration with senior leadership.
- Handled complex project management concerns productively, with little oversight.
- Identified market demands and consumer trends to increase customer base and retention rates.
- Acquired key accounts and managed High Networth Individuals as well as building good business relationship for the Bank.
- Award winner- The Real MVP (Most Valuable Player) of the Year Award 2020.
Procurement & logistics officer
Jendalma Procurement Services Limited
Banjul, The Gambia
03.2017 - 11.2017
- Built productive relationships with stakeholders, communicated updates and sought mutually beneficial outcomes.
- Advised and guided management teams on decision-making, enabling cost-effective tendering processes.
- Sourced and verified quotations from suppliers before initiating purchase processes.
- Delivered tactical cost savings by negotiating advantageous terms and conditions for new contracts.
- Minimised customer complaints by verifying procured items met required quality standards.
- Negotiated with vendors and service providers to control corporate expenditures.
- Liaised with third party suppliers to facilitate shipment of materials, reducing lead times.
Relationship Manager
Skye Bank Gambia Limited
70 Kairaba Avenue, Fajara KSMD, The Gambia
10.2014 - 02.2017
- Managed long-term customer relationships to increase revenue.
- Identified and developed new business opportunities, expanding existing client bases.
- Achieved revenue growth by adopting needs-based approach, engaging clients and securing new business opportunities.
- Conducted proactive credit risk assessments and customer due diligence reviews for comprehensive understanding of clients.
- Conducted face-to-face meetings with SME clients, managing portfolio with high turnover.
- Utilised commercial credit and lending experience to meet and exceed customer needs effectively.
- Sourced new business through strategic networking to maximise investment opportunities.
- Supported clients in setting clear financial goals with plans to achieve them.
Admin Manager
HOT FM Radio (104.3FM)
Bakau New Town, The Gambia
12.2012 - 10.2014
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Designed long-term business strategy to guide leadership decision-making.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Acted as point of contact for high-level queries and represented team at senior leadership meetings.
Health Information Manager
Federal Medical Centre
Lokoja, Nigeria
06.2007 - 12.2007
- Analysed and provided immediate solutions for medical record problems.
- Investigated and resolved incidents and complaints related to medical records services.
- Planned and managed development and maintenance of medical records programs.
- Applied legal principles, policies and regulations to control use of medical records information.
- Released medical records upon request according to procedures and policies.
- Compiled disease statistics to furnish quantitative data on incidence of certain diseases and causes of death.
Senior administrator
New Life Children's Centre
Kanifing South, The Gambia
06.2002 - 12.2006
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Monitored team performance, delegated tasks and applied strategies to improve quality.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Drove company mission and values, representing organisation at meetings and industry events.
Education
(MBA) Master of Business Administration - (General) Business and Management
University of South Wales
United Kingdom 01.2020 -
(MA) Master of Arts - International Relations
Anglia Ruskin University
Cambridge / United Kingdom 09.2022 - 10.2023
(BSc) Bachelor of Science - Public Administration
University of The Gambia
Serrekunda/ The Gambia 01.2016 - 12.2019
(OND) Ordinary National Diploma - Health Information Managment
School of Health Information Management- UITH
Ilorin, Kwara State / Nigeria 06.2007 - 07.2010
Skills
- Elderly care
- Safeguarding knowledge
- First Aid
- Medication administration
- Risk assessments
- Patient-centred care
- IT Skills (Microsoft Suite)
- Communciation Skills
- Negotiation Skills
- Team Building Skills
- Time Management Skills
Languages
English
Advanced
Timeline
Care and support worker
Norse Care Group
03.2023 - Current
Residential childcare worker
Cambian Group
02.2023 - Current
(MA) Master of Arts - International Relations
Anglia Ruskin University
09.2022 - 10.2023
(MBA) Master of Business Administration - (General) Business and Management
University of South Wales
01.2020 -
Business Manager
FirstBank Gambia
11.2017 - 09.2022
Procurement & logistics officer
Jendalma Procurement Services Limited
03.2017 - 11.2017
(BSc) Bachelor of Science - Public Administration
University of The Gambia
01.2016 - 12.2019
Relationship Manager
Skye Bank Gambia Limited
10.2014 - 02.2017
Admin Manager
HOT FM Radio (104.3FM)
12.2012 - 10.2014
Health Information Manager
Federal Medical Centre
06.2007 - 12.2007
(OND) Ordinary National Diploma - Health Information Managment
School of Health Information Management- UITH
06.2007 - 07.2010
Senior administrator
New Life Children's Centre
06.2002 - 12.2006
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