Mike Smith
Belvedere,Kent
Summary
Results-driven sales and revenue management professional with expertise in customer service excellence. Demonstrates strong communication, critical thinking, and problem-solving abilities. Proven track record in staff training, KPI achievement, and meeting financial targets. Proficient in Microsoft Office and Google Drive, employing a methodical approach to task management and complaint resolution.
Overview
27
27
years of professional experience
1
1
Certification
Work history
Store manager
Lok'nStore
Crayford, Kent
2023.09 - Current
- Enhanced customer satisfaction through proactive communication and efficient problem-solving.
- Assisted in maintaining effective till operations for seamless checkouts.
- Supported product sales by creating promotional displays.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Resolved customer complaints effectively protecting the store's image and consumer relationships.
- Kept business in compliance with internal controls, industry regulations, and health and safety requirements.
Branch Manager
Dreams
Gravesend, Kent
2022.06 - 2023.09
- Supported initiatives to enhance company and health and safety compliance.
- Assisted in coaching and developing store staff members.
- Facilitated improvements in store KPI performances.
- Contributed to fostering a positive and motivated colleague culture within the store.
- Provided excellent customer service to secure client loyalty.
- Ensured branch compliance with all regulatory requirements for safe operation.
- Maintained inventory levels to meet customer demand without excess stockholding.
- Resolved customer complaints swiftly to maintain company's reputation.
Manager
Access Storage Ltd
London, London
2008.09 - 2022.02
- Assisted management of multiple sites transitioning from assistant manager to site manager role.
- Supported training initiatives for new staff and development opportunities for existing team members.
- Aided in conducting compliance audits and health and safety checks across various locations.
- Coordinated recruitment efforts and addressed performance management challenges.
- Facilitated customer service interactions through diverse communication channels.
- Contributed to execution of marketing strategies aligned with head office objectives.
- Helped maintain store cleanliness and presentation to improve customer experience.
Stockroom Manager
HMV
Bexleyheath, Kent
1999.09 - 2008.09
- Assisted team members in comprehending stock-in processes and technological updates.
- Trained new hires on operational procedures within the store.
- Supported the investigation of discrepancies to facilitate resolution.
- Promoted understanding of commercial practices in a busy retail setting.
- Maintained effective stock processing turnover in the store.
- Facilitated communication between management and sales personnel.
- Coordinated with suppliers to ensure timely and accurate order placements.
- Processed deliveries by end of day.
- Adhered to established performance and productivity targets.
- Managed stock returns to ensure deadlines were met.
Education
BSc (Hons) - Environmental Biology and Ecology
University Of Greenwich
LondonSkills
- Communication and interpersonal skills
- Sales and revenue management
- Organizational skills
- Independent work
- Microsoft Office proficiency
- Problem solving
- Workload prioritization
- Methodical approach
- Attention to detail
- Critical thinking
- Customer service excellence
- Staff training and development
- KPI and target orientation
- Ability to work under pressure
- In-house payment systems expertise
- Coaching and mentoring
- Google Drive proficiency
- Complaint resolution strategies
- Financial target achievement
- Supply chain understanding
- Retail software usage
- Logistics coordination
- Store security measures
- Employee scheduling
- Staff rota arrangement
- Crisis management capabilities
- Forklift operation
- Stock control systems
- Performance monitoring
Certification
Forklift Licence 08/2020 - 08/2023
LANGUAGES
English - Fluent
Affiliations
- Cycling
- Attending live mucic events
References
References available upon request.
Timeline
Store manager
Lok'nStore
2023.09 - Current
Branch Manager
Dreams
2022.06 - 2023.09
Manager
Access Storage Ltd
2008.09 - 2022.02
Stockroom Manager
HMV
1999.09 - 2008.09
BSc (Hons) - Environmental Biology and Ecology
University Of Greenwich