Mike Neary
Bury,Lancashire
Summary
A highly organised and efficient professional with a strong background in client services and relationship management. Demonstrates exceptional skills in marketing campaign and budget management, as well as marketing plan development. Known for being self-motivated, passionate, and possessing excellent communication and interpersonal skills. Adept at collaboration and maintaining consistency in delivering results. Strong time management abilities ensure timely project completion and success.
Overview
24
24
years of professional experience
Work History
Account Manager
JGM Agency
Rawtenstall, Lancashire
03.2013 - Current
- Managed 8 key client relationships across B2B and B2C, totalling annual revenue of £500,000
- Grew customer base by identifying needs to deliver marketing solutions that met client budgets, schedules and expectations
- Cultivated long-term relationships by effectively managing accounts and building rapport
- Delivered high level of service to clients to both maintain and extend agency relationships for future business opportunities
- Secured new clients through targeted tender process
- Reviewed client feedback to enhance service delivery and maintain customer satisfaction
Commercial Manager
Marks & Spencer
Bolton, Lancashire
05.2010 - 03.2013
- Managed Bureau de Change and customer service departments for middle weight store
- Managed food section with retail sales of £250,00 per week, during non peak trading months
- Delivered exceptional staff performance through effective training and mentoring of 25 employees
Impact Sales Manager
Self employed
Middleton, Lancashire
07.2008 - 02.2010
- To achieve pre-sales new membership sales target of 1,000, through strategic sales and marketing plan
- To deliver quality leads and new membership sales
- Provided staff training: New membership sales, incoming and out-going telephone calls (scripts), membership tours
- Established process for lead generation through to sales funnel
Fitness Club Manager
Esporta
Manchester, Greater Manchester
05.2006 - 05.2008
- Full P&L accountability on revenues of £1.25M annually
- Manager all areas of business including club finances, operations, sales function, secondary spend, retention systems and to maintain brand standards
- Managed finances and administrative requirements to keep club operating according to targets
- Forecasted sales trends to plan team resourcing.
- Increased customer satisfaction through continuous club, member feedback loops
Regional Sales Manager
LA fitness
Manchester, Greater Manchester
08.2002 - 08.2006
- Strategic Sales and marketing planning for each club
- Managed new membership sales in 8 clubs across Northwest
- Train, coach and mentor Club Managers and Sales Managers
- Manage and maintain strong sales process within each club
- Increased year-on-year sales by 20%, implementing strategic business growth and retention initiatives
Fitness Club Manager
LA fitness
Bury, Lancashire
03.2001 - 03.2002
- Full P and L accountability and to Manager in all areas of business including managing club operations, sales function, retention systems secondary spend and to maintain brand standards
- Forecasted sales trends to plan team resourcing
- Increased revenue by 10% through upselling and recommending products training
Skills
- Client services
- Relationships building and management
- Self-motivated and passionate
- Marketing campaign and budget management
- Marketing plan development
- Collaboration
- Interpersonal skills
- Excellent communication skills
- Marketing campaign management
- Organised, efficient and consistent
- Strong time management
Custom
Timeline
Account Manager
JGM Agency
03.2013 - Current
Commercial Manager
Marks & Spencer
05.2010 - 03.2013
Impact Sales Manager
Self employed
07.2008 - 02.2010
Fitness Club Manager
Esporta
05.2006 - 05.2008
Regional Sales Manager
LA fitness
08.2002 - 08.2006
Fitness Club Manager
LA fitness
03.2001 - 03.2002
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