Tracy McMahon
Newburgh,Fife, Scotland
Summary
Driven professional with exceptional leadership abilities with a proven track record in a fast-paced retail sales environment. Proficient in managing operations and driving sales growth through effective communication and problem-solving. A committed individual who is career driven with a focused approach. Excellent organisational and interpersonal skills along with a positive outlook. Effective at driving results through people and the development of teams in order to deliver their very best.
Overview
29
29
years of professional experience
Work History
Regional/Area Manager
Sainsburys Argos
Eastern Scotland
09.2021 - Current
- Led large teams, driving performance to exceed Customer expectations, Sales, KPI's delivering continuous improvement across people, targets & stores.
- Inspired team to represent brand with enthusiasm maintaining high standards, following compliance with company policies and procedures.
- Handled crisis situations promptly and efficiently, minimising potential risk or damage.
- Monitored competition closely, staying ahead in market trends and consumer behaviour.
- Analysed data and information to identify trend's & issues to create solutions.
- Built strong relationships with both internal and external stakeholders to drive improvements within the business operations.
- Successfully delivered on tasks within tight deadlines.
- Implemented cost-effective measures & projects delivering significant saving's.
- Confident user in HR Practices, Microsoft Word and other software tools.
General Manager
Sainsburys Argos
Kirkcaldy, Fife
08.2013 - 09.2021
- Delivers consistent high performance across sales, standards, key measures & objectives.
- Drives outstanding customer service to enhance in-store experiences to grow company reputation and profits.
- Creates highly engaged & motivated team environment, coaching and developing individuals creating strong line of succession.
- Consistently achieves high compliance within all business policies.
- Proactively promotes self development building strong relationships across all key stakeholders.
- Actively implements business transformations & change.
- Takes accountability of region in absence of Regional Manager.
Regional Development Coach
Argos
East Scotland Region
10.2016 - 09.2019
- Created and implemented a talent people plan to coincide with business needs.
- Worked directly with Regional Manager to achieve highly developed management population and solid succession pipeline.
- Built strong & trusting working relationship with Senior Manager's and peer's.
- Supported Region with management recruitment and assessments.
- Implemented training plans to scheduled timeline.
- Facilitated multiple development programmes through effective talent programme.
- Effectively coached, challenged, performance managed at local and regional level.
- Fully experienced in all levels of HR.
Store Manager
Argos
Various locations within Scotland
05.1996 - 08.2013
- Accountable for store operation delivering all business measures.
- Achieves exceptional store standards and process, ensuring full customer offer is delivered in-store.
- Creates highly engaged & motivated team environment, coaching and developing individuals to be their absolute best.
- Creates a strong talent pipeline for future succession.
- Achieves high compliance within all business policies, Health & Safety standards & Legal requirements within company.
- Empowers management team to own and develop and grow their skills.
Education
A-Levels - Maths, English, Art, Secretarial Studies
Perth High School
Perth, Scotland08.1987
Skills
- Passionate Leader
- Developer of Talent
- Coach & Mentor
- Methodical Approach
- Highly Executed Standards
- Planning & Organising
- Effective Communicator
Accomplishments
Head of Stores - Mentoring circle Completed 2020.
Sales Director - Mentoring Programme Completed 2017.
Regional Development Coach - Management Team Development Coach.
Nominated twice for Woman of the Year.
Interests
Reading, Walking, Holidays and spending quality time with my family
Timeline
Regional/Area Manager
Sainsburys Argos
09.2021 - Current
Regional Development Coach
Argos
10.2016 - 09.2019
General Manager
Sainsburys Argos
08.2013 - 09.2021
Store Manager
Argos
05.1996 - 08.2013
A-Levels - Maths, English, Art, Secretarial Studies
Perth High School
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