Mike Judge

Forecast & Planning Manager – OVO Home Services April 2021 – Present

• Designed forecasting models to maintain SLA compliance and optimise call centre performance.
• Consolidated two contact centres into a fully remote model, improving efficiency.
• Led telephony migration from AWS Connect to Genesys Cloud, streamlining scheduling and leave management.
• Mentored a high‑performing planning team to manage in‑day and future tasks effectively.

Resource Planning Manager, Marketing & Strategy – Scottish & Southern Energy Aug 2019 – Apr 2021

• Aligned commercial plans to deliver £524M gross profit during Covid‑19 disruption.
• Developed Microsoft SharePoint hub for senior stakeholders to centralise communication.
• Managed £11M IT budget , optimising spend and resource allocation.
• Created phased return‑to‑work forecast model, approved at board level.

National Scheduling Manager – Scottish & Southern Energy Mar 2019 – Aug 2019

• Implemented KPI framework and Operational Performance Database to boost productivity.
• Restructured scheduling into three regional teams, improving service delivery.

Business Change & Continuous Improvement Manager – Scottish & Southern Energy Aug 2015 – Mar 2019

• Integrated two teams, reducing headcount by 67% while increasing productivity.
• Introduced HomeSafe alert system at no extra cost, enhancing field staff safety.
• Delivered £200K+ annual savings through Lean Six Sigma process optimisation.
• Led cross-functional teams to implement change initiatives that enhanced operational efficiency and effectiveness.

Roles included Scheduling & Planning National Manager, Operations Technical Support, Complaints Manager, Parts Team Manager and Stock Control Manager.