Mike Judge
Perth,Scotland
Summary
Dynamic Senior Resource Planning & Project Manager with over 30 years in the energy and retail sectors, delivering large‑scale operational transformations, cost savings exceeding £600k , and measurable service improvements. Adept at workforce planning, forecasting, and process optimisation , with proven success engaging senior leadership and managing budgets up to £11M . Lean Six Sigma Green Belt with a track record of driving efficiency, leading high‑performing teams, and navigating complex organisational change.
Overview
14
14
years of professional experience
Work history
Forecast & Planning Manager
Ovo Home Services
Perth, Perth and Kinross
04.2021 - 09.2025
Forecast & Planning Manager – OVO Home Services April 2021 – Present
- Designed forecasting models to maintain SLA compliance and optimise call centre performance.
- Consolidated two contact centres into a fully remote model, improving efficiency.
- Led telephony migration from AWS Connect to Genesys Cloud, streamlining scheduling and leave management.
- Mentored a high‑performing planning team to manage in‑day and future tasks effectively.
Resource Planning Manager, Marketing & Strategy
Scottish and Southern Energy
Perth, Scotland
08.2019 - 04.2021
Resource Planning Manager, Marketing & Strategy – Scottish & Southern Energy Aug 2019 – Apr 2021
- Aligned commercial plans to deliver £524M gross profit during Covid‑19 disruption.
- Developed Microsoft SharePoint hub for senior stakeholders to centralise communication.
- Managed £11M IT budget , optimising spend and resource allocation.
- Created phased return‑to‑work forecast model, approved at board level.
National Scheduling Manager
Scottish and Southern Energy
Perth, Scotland
03.2019 - 04.2021
National Scheduling Manager – Scottish & Southern Energy Mar 2019 – Aug 2019
- Implemented KPI framework and Operational Performance Database to boost productivity.
- Restructured scheduling into three regional teams, improving service delivery.
Business Change & Continuous Improvement Manager
Scottish and Southern Energy
Perth, Scotland
08.2015 - 03.2019
Business Change & Continuous Improvement Manager – Scottish & Southern Energy Aug 2015 – Mar 2019
- Integrated two teams, reducing headcount by 67% while increasing productivity.
- Introduced HomeSafe alert system at no extra cost, enhancing field staff safety.
- Delivered £200K+ annual savings through Lean Six Sigma process optimisation.
- Led cross-functional teams to implement change initiatives that enhanced operational efficiency and effectiveness.
Earlier Career
Scottish and Southern Energy & Tesco PLC
01.2012 - 01.2015
Roles included Scheduling & Planning National Manager, Operations Technical Support, Complaints Manager, Parts Team Manager and Stock Control Manager.
Education
Qualifications
Career Ready
Skills
- Resource & Workforce Planning
- Project & Programme Management
- Lean Six Sigma (Green Belt)
- Process Improvement & Change Management
- Budget Management (£11M)
- Stakeholder Engagement & Board Reporting
- Contact Centre Operations
- Forecasting & Scheduling
- Team Leadership & Development
References
Supplied on request
Timeline
Forecast & Planning Manager
Ovo Home Services
04.2021 - 09.2025
Resource Planning Manager, Marketing & Strategy
Scottish and Southern Energy
08.2019 - 04.2021
National Scheduling Manager
Scottish and Southern Energy
03.2019 - 04.2021
Business Change & Continuous Improvement Manager
Scottish and Southern Energy
08.2015 - 03.2019
Earlier Career
Scottish and Southern Energy & Tesco PLC
01.2012 - 01.2015
Qualifications
Career Ready