Michael Glackin

After taking early retirement at 60 from the Civil Service (Inland Revenue/HMRC) after 42 years' service, I found i needed something to stimulate me both mentally and physically. I also felt that i still had sufficient within me by way of a "people person" skillset and communications ability that i felt i could contribute to some form of employment. An opportunity arose with Jet2.com at Edinburgh Airport which, for me, ticked all the correct boxes as the type of job where dealing with people in a face to face environment would allow me to flourish.

The job entailed dealing with passengers, as part of a structured team, from their arrival at the airport to their point of departure or return (check in/ boarding/arrival/baggage reclaim). The objectives were to ensure a smooth and seamless transition at whatever and each stage the passengers were at. The shift patterns were wide and varied to meet the business/flight requirements over virtually a 24 hour period.

I am very much a team player and thrived working with colleagues of differing experience and personal skillsets.

Starting straight from school at 17 years old, i held a variety of positions dealing with PAYE, but for the last 20 years of my tenure i was part of a local Compliance team where the primary duties were to ensure that the companies within my portfolio were fully compliant with their Tax/NIC/Expenses procedures and followed whatever Legislation was in play at that particular time. The job entailed an eclectic mix of face to face meetings with companies either at their premises or within the HMRC office in Edinburgh, telephone contact or written correspondence.

When the Department proposed a major re-structuring and streamlining process, i, and many colleagues of similar age and >40 years' service, took early retirement at 60.

• Established strong industry partnerships for mutual business growth.