Michael Dunsford

· Manage the firm's IT operations, acting as the primary liaison with external IT providers, co-ordinating hardware and software deployments, resolving technical issues and supporting business continuity.

· Designed and implemented a modern Sharepoint intranet, improving internal communication, document management and access to company resources.

· Managed office infrastructure, suppliers, contractors and service providers, negotiating contracts and ensuring high standards of service delivery.

· Coordinate facilities management, including office maintenance, security, access control, equipment procurement and workspace planning.

· Lead the firm's Health & Safety function as an IOSH qualified Health and Safety Officer, ensuring compliance with legislation through risk assessments, policy development and staff training.

· Overseeing the day-to-day operations of a busy law commercial law firm, ensuring the smooth running of office facilities, administration and business support functions.

· Supported senior leadership with operational planning, process improvements, budgeting, procurement and supplier management, enhancing overall operational efficiency.

· Develop and maintain office policies and procedures, ensuring compliance with legal, regulatory and best practice standards

· Built strong working relationships across all departments, providing operational support that empowered legal teams to deliver excellent client service.

· Organise firm wide events and meetings while ensuring operational requirements are met.

• Managed operations of four offices, ensuring smooth daily functioning and promptly resolving issues to maintain operational continuity.
• Oversaw the move to a new office location in Reading, ensuring a seamless transition and setting up a productive work environment.
• Led the project to construct a new meeting room in the Swindon office, enhancing the facility's capability for team meetings and client interactions.
• Developed and monitored budgets for office operations, optimising resource allocation and identifying cost-saving opportunities.
• Managed contracts with vendors and service providers, ensuring favorable terms and compliance with company policies.
• Served as the Health and Safety Co-Ordinator, holding an IOSH qualification, and ensuring a safe working environment by implementing effective health and safety policies and conducting regular risk assessments.
• Provided comprehensive media support, liaising with various teams to facilitate successful media campaigns and initiatives.
• Collaborated with editorial, advertising, and commercial teams to plan and execute advertising strategies, contributing to increased audience engagement and revenue growth.
• Tracked campaign performance using media monitoring tools and generated reports for senior management, supporting data-driven decision-making.
• Coordinated the production of promotional materials and ensured consistent brand messaging across all media platforms.
• Conducted data analysis for the Sell to Shape business, providing actionable insights and recommendations to drive business growth and optimize marketing strategies.

• Directed the management of the company's network and systems infrastructure, including mobile telephony and office equipment, showcasing strong technical acumen.
• Administered system controls, databases, and networks, ensuring optimal performance and security.
• Provided expert remote troubleshooting and user support, demonstrating a commitment to excellent customer service and problem-solving.
• Implemented changes to end-user technology, including desk moves and updates to monitors, laptops, and other peripheral devices, reflecting adaptability and user-focused approach.
• Spearheaded operations across 7 offices in the South West, demonstrating exceptional leadership in coordinating with contractors, vendors, suppliers, landlords, and maintenance teams.
• Managed substantial budgets, demonstrating financial responsibility and accountability within the organisation.
• Excelled in Procurement and Commercial Management roles, highlighting strong negotiation and strategic planning skills.
• Ensured high standards of office management and staff support, contributing to operational efficiency and employee satisfaction.
• Oversaw inductions, training, and development initiatives, enhancing staff capabilities and fostering a culture of continuous learning.
• Streamlined both physical and digital filing systems, maintaining well-organized and easily retrievable records for team members, showcasing strong organizational skills.
• Optimized productivity through effective allocation of resources, calendars, and schedules.
• Held the critical roles of Health and Safety Officer & Fire Officer, ensuring a safe and secure environment for all offices and staff members.
• Authored and updated comprehensive technical documentation related to system components, showcasing strong communication and technical writing skills.

• Managed the Leisure Centre with a team of 23 staff, handling schedules, health and safety, payroll, finances, events, and sales.
• Advised senior leadership on corrective actions and operational improvements to enhance efficiency.
• Analysed financial data to monitor budget performance and ensure alignment with targets.