MIKE BOTWRIGHT
Craven Arms,Shropshire
Summary
I am a skilled professional with expertise in customer relations, business administration, and contract management. Demonstrating proficiency in bookkeeping, online booking systems, project budgeting, and finances and invoicing. Adept at hands-on garden and estate maintenance as well as general building maintenance. Committed to delivering exceptional service and maintaining excellent customer relations.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Business owner
Mike`s Auto Care
Aston Munslow , West Midlands
01.2019 - Current
- Developed strategic business plans for long-term growth.
- Spearheaded marketing campaigns for brand awareness.
- Resolved complex business problems by utilising analytical skills,.
- Conducted market research to stay abreast of industry trends and competitors' strategies.
- Utilised social media platforms for effective brand promotion and customer engagement.
- Fostered a positive work environment, increased employee morale and job satisfaction.
- Adapted swiftly to changing market conditions, maintained competitiveness in challenging situations.
- Ensured compliance with regulatory standards for safe and ethical trading practices,.
- Collaborated with sales team, achieved robust sales growth year on year.
- Streamlined business processes to enhance operational efficiency.
- Managed daily operations to ensure smooth running of the business.
- Devised budget plans, ensured financial stability of the business.
- Built strong client relationships, led to repeat business and referrals.
- Organised networking events to build industry connections and partnerships.
- Negotiated contracts with suppliers, resulted in cost savings.
- Implemented efficient inventory control systems for streamlined stock management.
- Applied digital marketing tactics to drive business growth and awareness.
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Established business goals and objectives to provide organisational direction toward growth and prosperity.
- Oversaw budget management to keep to financial targets.
- Attended and hosted networking events, establishing solid relationships with other business professionals.
- Optimised flow and scheduling of daily operations for maximum productivity.
- Enhanced new product awareness by posting engaging images to company websites and social media accounts.
- Forecasted sales figures and aligned inventory with expected demand.
- Collaborated with marketing personnel to identify and promote brand mission, values and vision.
- Facilitated ongoing website updates and maintenance to align with brand evolution.
- Maintained organisational compliance with applicable legislation and regulations.
- Put in place clear controls for financial administration and business management.
Kitchen Fitter / General Maintenance
Connexus
Craven Arms, West Midlands
01.2016 - 12.2018
- Demonstrated strong knowledge of different materials used in kitchen design, contributing to quality output.
- Upheld excellent standards of cleanliness throughout the fitting process.
- Adapted fitting methods for complex kitchen designs.
- Coordinated efficiently with suppliers for timely delivery of materials.
- Conducted thorough checks post-installation to ensure correct functioning and fitment.
- Maintained safe working conditions whilst completing all tasks.
- Completed kitchen fittings by utilising appropriate tools and techniques.
- Complied strictly with health and safety regulations at all times, providing a secure environment for both workers and clients.
- Collaborated effectively with other tradespeople to ensure project completion on time.
- Performed repair work on various structures and fittings, restoring quality and safety.
- Secured required permit approvals prior to starting projects.
Landscaping and Garden Maintenance
Botwright Grounds and Gardens
Craven Arms, West Midlands
01.2011 - 11.2018
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Improved efficiency and productivity by acquiring new skills.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Carried out and fulfilled contracts from start to Finish.
- quoted for private and commercial customers including Schools, ensuring that all maintenance was carried out safely and to the highest standard.
- Keeping up to date records of all work to ensure materials, invoices and contracts were delivered on time and in budget
Education
Btec National Diploma - Mechanical Engineering
Shrewsbury Technical College
Shrewsbury, Shropshire 09.1988 - 07.1990
GCSEs - 7 GCSEs
Bedstone College
Bucknell, Shropshire 01.1983 - 07.1988
Skills
- Customer relations
- Business administration
- Bookkeeping
- Project budgeting
- Contract management
- Finances and invoicing
- Hands on garden and estate maintenance
- General building maintenance
- Excellent customer relations skills
Affiliations
- I am a very family orientated person who enjoys spending time with family outside of work.
- My hobbies include, walking / hiking, cycling, and volunteering for a charity that works with children who have learning or other disabilities
References
References available upon request.
Timeline
Business owner
Mike`s Auto Care
01.2019 - Current
Kitchen Fitter / General Maintenance
Connexus
01.2016 - 12.2018
Landscaping and Garden Maintenance
Botwright Grounds and Gardens
01.2011 - 11.2018
Btec National Diploma - Mechanical Engineering
Shrewsbury Technical College
09.1988 - 07.1990
GCSEs - 7 GCSEs
Bedstone College
01.1983 - 07.1988