Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Mike Blogg

Norwich

Summary

Highly professional, dedicated and results driven Underwriting Manager, displaying solid track record of success specialising in Legal Indemnities. Demonstrates strong leadership, expert underwriting and analytical skills and driven to help others succeed. Commercially focused, with a confident approach to driving organisational success.

Overview

17
17
years of professional experience

Work history

Underwriting Manager

CLS
01.2021 - Current
  • I manage a small team of underwriters, this involves authorising their work, allocating new cases, conducting monthly 1-2-1's and yearly appraisals and being the main referral point for queries
  • Underwriting complex high value LI cases
  • Technical expert, which involves training other staff, assisting with claims and managing several separate inboxes
  • My role also involves conducting reports and presenting these to the board
  • Suggesting and implementing new ways of working, being both pro-active and re-active to the market
  • Hosting webinars to customers
  • Developing the systems and new and existing products.

Legal Indemnity Underwriter

Countrywide Legal Indemnities
01.2013 - 01.2021
  • Handle new business enquiries from brokers and solicitors, responsible for assessing the risk, as presented by the broker/solicitor, taking into account good and bad points and make an informed decision on whether the company should take on the business
  • Answering telephone queries from brokers, solicitors and members of the public
  • Creating, managing and maintaining the company's block policies, using excel extensively and creating reports for line manager and Finance Director
  • Taking referrals from other underwriters seeking opinions on their own enquiries
  • Dealing with enquiries that involve development of land, changing the use of a property and properties that will continue to be used as they currently are.

Annuity New Business Customer Service Advisor

Aviva
01.2009 - 01.2013
  • Employed to administrate Aviva's new and complex Fixed Term Retirement Plan at new business stage and maintaining case ownership through existing business
  • Ensure up keep of income payments and taxation and use various methods of communication to respond to complex queries from customers and financial advisers
  • Maintain customer loyalty, uphold client database and work within promised time frames
  • Facilitated the continual development of the new product from an administration perspective
  • This involved capturing data based on customer feedback and system conditions, using various database systems
  • Creating an efficient network by developing strong relationships with internal areas and external suppliers assisted me in developing reports and presenting proposals for change
  • Trained new entrants in my team, which includes checking all of their work
  • I have also worked closely with one of the manager's to create a completely different and fresh induction plan for new starters
  • Substituted for my manager in their absence, attending meetings, and being a point of contact for other team members
  • Point of contact for a particular customers who had previously proved to be difficult and unhappy with the service they were receiving
  • Produced a working rota every 6 weeks for the members in my team
  • I was also part of a small group of colleagues who are trying to find more effective way of working with regards to the systems we use and the way we work.

Equity Release Ltd Customer Service Advisor

Aviva
01.2008 - 01.2009
  • Data input, checking other people's work, authorising payments to customers
  • Paying solicitors fee's each month, competent in all the various processes, and train colleagues in these
  • Provided cover for the tele-service team, taking telephone calls from customers, Financial advisors, and solicitors
  • Responsible for entire work queue, which I managed by myself.

Education

East Norfolk Sixth Form College

Flegg High School

Skills

  • Team Leadership
  • Technical underwriting
  • Decision-making
  • Commercially focussed
  • Policy development
  • Employee training
  • Underwriting policy development
  • Confident

Accomplishments

  • 2003-2009 - 6 Aviva Spotlight Awards
  • 2003 - 2 Aviva VIP Awards
  • Diana Princess of Wales Memorial Award
  • Student Peer Support Team

Affiliations

  • Football
  • Spending time with family

References

References available upon request.

Timeline

Underwriting Manager

CLS
01.2021 - Current

Legal Indemnity Underwriter

Countrywide Legal Indemnities
01.2013 - 01.2021

Annuity New Business Customer Service Advisor

Aviva
01.2009 - 01.2013

Equity Release Ltd Customer Service Advisor

Aviva
01.2008 - 01.2009

East Norfolk Sixth Form College

Flegg High School

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Mike Blogg